Dear Bob,
Thanks for your time and dedication.
As for "Vista / Office 2007 combination is having a problem replicating
Excel 2003 formatted documents ONCE Vista / Excel 2007 opens it", firstly
many thanks for letting us know your test result.
When the automatic synchronization fails on the Excel 2003 file, could you
please try to disable the "offline" option and to see if this Excel 2003
file can synchronize? I appreciate for your reply.
As for the status display issue, because the offline file in Vista has a
different mechanism comparing with Window XP, I suspect that is why Windows
Vista displays the different status for Offline file. Please refer to the
below information.
More information:
================
Offline Files in Windows Vista offers seamless (no user intervention
required) transition from online to offline mode and from offline mode to
online mode.
In Windows XP, the transition from online to offline mode was seamless.
However, the transition from offline to online mode was very disruptive.
The user would be working offline and suddenly Offline Files would detect
that the server is available for reconnection and pop up a balloon to
notify the user. At that point the user would need to close all open
applications, and then initiate synchronization, and only then would he be
transitioned back to online mode. This was very disruptive.
In Windows Vista, the transition from online mode to offline mode is
seamless just like in Windows XP. However, in Windows Vista the transition
from offline mode to online mode is also seamless and non-disruptive.
When Offline Files detects that the share is available for reconnection,
all open handles are recreated on the server and the user is immediately
transitioned to online mode. The user can now see the server namespace and
open files online. Also, Offline Files will automatically initiate
synchronization in the background to push all offline changes to the server
and pull in any changes made on the server while the client was offline.
For the more update information about Offline file, please see:
What's New in Offline Files for Windows Vista
http://technet2.microsoft.com/WindowsVista/f/?en/library/bb819260-0fdc-4003-
bc23-04beac2108bd1033.mspx
I hope this helps. If anything is unclear, please feel free to let me know.
Have a nice day!
Sincerely
Morgan Che
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
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--------------------
--->From: "Bob" <
[email protected]>
--->References: <
[email protected]>
<
[email protected]>
--->In-Reply-To: <
[email protected]>
--->Subject: Re: Offline files fail to synchronize
--->Date: Fri, 11 Jan 2008 18:03:54 -0500
--->Lines: 129
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[email protected]>
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--->
--->Hi Morgan and thanks for working with me on this.
--->
--->It is interesting that you do not see this error, because this is a
--->consistent error with me.
--->
--->Some more detail:
--->
--->I've two independent forests unrelated to each other (expect that I
built
--->both of them and the GPO's are essentially the same).
--->
--->In both forests - regardless of which Vista workstation I use, or user
--->profile I log on to, Vista / Office 2007, always fails to synchronize
any
--->Excel 2003 document that it opens.
--->
--->So far, I've seen this fail on two separate servers (in the same
domain) and
--->two separate Vista workstations (logged on to their respective DC)
using
--->the user's profile that normally logs on to those workstations.
--->
--->And then of course it also fails the same way in my forest too (using
two
--->Vista workstations).
--->
--->So to me, this it is not likely to be a corrupt CSC on four Vista
--->workstations tested using three different user profiles. But maybe a
GPO is
--->somehow involved?
--->
--->Here is my new test:
--->
--->1) I deleted all cached user profiles on a Vista workstation. (Only
the
--->local Administrator remains).
--->
--->2) Reformat the Vista CSC and reboot (REG ADD
--->"HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v
FormatDatabase /t
--->REG_DWORD /d 1 /f)
--->
--->3) Create a new user profile "Test User" on the domain.
--->
--->4) Log on to "Test User" and off again so as to create the redirected
--->folders and roaming user profile on the Windows 2003 R2 server. I did
this
--->on a Vista as well as and XP workstation as they have different profile
--->versions.
--->
--->5) I log on to "Test User" on the Vista / Office 2007 machine. I open
Sync
--->Center and notice status is "Ready for first sync". I right-click and
--->perform a "Sync All". The icon displays a check mark and status changes
to
--->"Last sync on 1/11/2008 4:55 PM"
--->
--->6) I log on to the same "Test User" on the XP / Office 2003 machine.
(Test
--->User now has two log on's running at the same time).
--->
--->7) On the Vista / Office 2007 machine, I open Windows Explorer, select
--->Documents, right-click and create three new documents. Excel,
PowerPoint
--->and Word. (2007 XML format).
--->
--->8) On the XP / Office 2003 machine, I open Windows Explorer, select My
--->Documents, right-click and create three new documents. Excel,
PowerPoint
--->and Word. (2003 format).
--->
--->10) On both machines, I turn on Windows Explorer columns "Offline
--->Availability" and "Offline Status" for Vista, and "Status" for XP.
--->
--->11) On the XP / Office 2003 machine, I edit all three documents and
file
--->them away.
--->
--->12) On the Vista / Office 2007 machine, I refresh explorer (as Vista
has a
--->problem with auto refresh, another issue to resolve some day), and see
the
--->status remains "Always Available" and "Online".
--->
--->13) I open the Excel 2003 document (created and edited by the XP /
Office
--->2003 machine) and see the edit took place just fine.
--->
--->14) I close this Excel 2003 document and notice the "Offline Status"
has
--->changed from "Online" to "Offline (need to sync)". <<< HERE IS THE
FIRST
--->SIGN OF THE PROBLEM
--->
--->15) I look at Sync Center and the Offline Files Control Panel, but I
see
--->nothing that indicates a potential problem.
--->btw, Disk Usage is:
--->All offline files = 752 KB in use (7.67 GB available)
--->Temporary offline files = 4.00 KB in use (7.67 GB available)
--->Disk is 39.0 GB or 19.6% used.
--->(Not much in use as this is a new user and a reinitialized cache).
--->
--->16) I open the remaining two Office 2003 documents (in Vista), and see
the
--->edits that the XP / Office 2003 machine made. I close Word and
PowerPoint
--->and see the "Offline Status" remains "Online" for these two documents.
--->
--->17) I work with all the remaining documents and edit them any which way
I
--->can think off. In all cases, the documents are kept online and in sync.
--->
--->18) I return to the suspect Excel 2003 document and see it remains
offline
--->and needs to sync. At this point, if I edit the Excel 2003 document at
the
--->XP / Office 2003 machine, changes will make it to the server share, but
--->never replicate to Vista. And likewise, any changes I make to the
Excel
--->2003 document on Vista will not replicate back to the server. If they
are
--->both edited offline, then of course there will be a sync error once I
kick
--->off a manual sync using the Sync Center.
--->
--->I find this problem to occur 100% of the time. Vista always fails to
--->synchronize an Excel 2003 document automatically (except of course when
it
--->was first created and synced over). But once Excel 2007 opened it,
Vista
--->throws the document offline.
--->
--->I see nothing in the event or application logs.
--->
--->It should be noted that both the redirected folders and roaming
profiles are
--->kept on a Windows 2003 DC and these are replicated to another DC as
they are
--->contained in a DFSR folder.
--->
--->All maintenance is applied via WSUS.
--->
--->
--->So clearly, the Vista / Office 2007 combination is having a problem
--->replicating Excel 2003 formatted documents ONCE Vista / Excel 2007
opens it.
--->
--->I have Office 2007 installed on the Windows 2003 server, but that Excel
2007
--->does not cause a problem. (But than again, the server doesn't have
offline
--->cache either!)
--->
--->I guess a good test would be to install Office 2007 on an XP machine to
see
--->what happens, but I suspect it will work fine.
--->
--->
--->I hope this detail will help you find the problem!
--->
--->
--->--
--->Thanks,
--->Bob
--->
--->
