Office 2003 SP1 Messages stuck in Outbox

[Guest]

Hi!

We recently rolled out Office 2003 slipstreamed with SP1 to 500+
workstations using Group Policy (Windows 2000 Servers and clients). In Group
Policy I set the package to upgrade our deployment of Office 2000. Some
users are having problems where their messages (sent to anyone, not just
members of Global Address List) are getting stuck in the Outbox. A manual
send/receive completes but the messages are not delivered. I've tried
recreating the Outlook profile, deleting Offline Address Book, recreating
mapi32.dll and msmapi32.dll. For one of our users, completely removing
Office 2003 and re-installing it solved the problem, but we can't use this as
an acceptable solution for all users getting this problem. It happens for
users using Cached Exchange Mode as well as those not using Cached Exchange
Mode.

Thanks
Raymond

 

[Guest]

I turned on Outlook logging on a problem machine; here's the output:-

2005.01.19 13:19:22 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.01.19 13:19:22 Microsoft Exchange Server: UploadItems: 1 messages to send
2005.01.19 13:19:22 Microsoft Exchange Server: UploadItems: couldn't send 1
messages
2005.01.19 13:19:22 Microsoft Exchange Server: Synch operation completed