Outlook 2003 SP1 Messages stuck in Outbox

[Guest]

Hi!

We recently rolled out Office 2003 slipstreamed with SP1 to 500+
workstations using Group Policy (Windows 2000 Servers and clients). In Group
Policy I set the package to upgrade our deployment of Office 2000. Some
users are having problems where their messages (sent to anyone, not just
members of Global Address List) are getting stuck in the Outbox. A manual
send/receive completes but the messages are not delivered. I've tried
recreating the Outlook profile, deleting Offline Address Book, recreating
mapi32.dll and msmapi32.dll. For one of our users, completely removing
Office 2003 and re-installing it solved the problem, but we can't use this as
an acceptable solution for all users getting this problem. It happens for
users using Cached Exchange Mode as well as those not using Cached Exchange
Mode.

Thanks
Raymond

 

[AndreasRoeder]

Hi Raymond,
please visit Roady´s page for some solutions
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

 

[Guest]

Hi Andreas

Thanks very much for your post. I've actually already been to that site -
none of the solutions apply to my scenario. I have since realised that its
only affecting users running Cached Mode. I can move the messages out of
the Outbox or delete them, but I can't get them to send. If I go offline and
then back online the messages remain. If I click send/receive no errors are
displayed - it appears successful - but the messages stay in the Outbox.
They are not forwarded messages or replies - even if I compose a new message
it just stays in the Outbox.

The only solution so far is to disable Exchange Cached Mode, having moved
the messages in the Outbox to another folder. I then move the messages back
to the Outbox, where I have to open each one and click send in the message
window individually. But I want to implement Cached Mode for everyone, and I
can't afford to have to do this for 500+ users. Some users are running
Cached Mode and its working fine (off the same Exchange server). I don't
know if its something to do with the fact that we're running Exchange 2000?
We're running Exchange SP3, Windows 2000 SP3 with no additional patches. I
think the next step is to install the post-sp3 patches and Windows SP4.

Any other ideas?

Thanks!
Ray

 

[Guest]

I turned on Outlook logging on a problem machine; here's the output:-

2005.01.19 13:19:22 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.01.19 13:19:22 Microsoft Exchange Server: UploadItems: 1 messages to send
2005.01.19 13:19:22 Microsoft Exchange Server: UploadItems: couldn't send 1
messages
2005.01.19 13:19:22 Microsoft Exchange Server: Synch operation completed

 

[shay.wilson]

I'm having the same problem as well. The strange thing is it started
last week as well, unfortunatly I have no answers.

 

[shay.wilson]

One more thing. We are also seeing since the 18th a spike in the number
of open sessions on our exchange server. With some sessions holding
open so long we're maxing the 32 maximum open sessions per mailbox on
some mailboxes.

 

[Guest]

Hi Shay

If you look on the client side for the users who have multiple sessions to
the Exchange server, check in Outlook to see if there are multiple instances
of their mailbox open in the folder list. I have noticed for a couple of our
users that their mailbox is open multiple times in Outlook - probably a
profile problem.

Any developments with the Outbox problem?

Raymond