Office 2003 Outlook Shuts Down When Trying to Receive Mail

[Theresa]

I did a restore of a backup and inadvertently included the System State. Now
when I open Outlook, after the first email is downloaded and the next message
tries to download, Outlook shuts down and says it needs to restart. This is
the error I found in my event viewer:

Application outlook.exe
Application Version 11.0.8169.0
Application Stamp 465f28e3
Module ntdll.dll
Module Version 5.1.2600.2180
Module Stamp 411096b4
Debug 0
Offset 00001010

I have Office Small Business Edition 2003, SP3. Any suggestions on how to
fix? I couldn't find the error message in the knowledge base. Thanks!

 

[DL]

Do you have Cloudmark installed?

 

[Theresa]

No, I do not have Cloudmark. I had Norton and Kaspersky.

 

[DL]

Presumably Kaspersky the anti virus? then what specifically is the component
of Norton

 

[Theresa]

Yes the anti virus. Norton was Internet Security. But both are removed.
They were not installed when I had the problem. I'm pretty sure it's
something to do with the restore from backup that I did and I'm missing some
sort of file to make Outlook run.

 

[DL]

Then tried running an Office / OL repair, from the cd or the add/remove
dialogue?
PS NIS also has an anti virus component, running this together with
Kaspersky will cause problems