Offer remote assistance with different user credentials,

  • Thread starter Thread starter Guest
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Guest

Hi,
I want to remove local admin rights from our help desk users, however they need this to run Remote Assistance. So want to create another account for them to use that has admin rights, how do I runas the offer remote assistance application?

Have tried running it as a paramater for IE and for helpctr. IE gives an error "cannot display the page"
 
You can create a shortcut like this:

%windir%\system32\runas.exe /savecred /user:YOURDOMAIN\ACCOUNT "%windir%\PCHealth\HelpCtr\Binaries\helpctr.exe /url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm"

or just a shortcut

%windir%\PCHealth\HelpCtr\Binaries\helpctr.exe /url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm

which you can Run as... by right clicking
 
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