Offer remote assistance denied

[Guest]

I am trying to configure the option to Offer Remote Assistance. I want to do this so I don't have to explain to my users EVERY TIME how to ask for remote assistance. However, when I enter a computer name, I see the following:

"Access to the requested resource has been disabled by your administrator."

Which resource is it referring to? AFAIK, everything on the target computer is configured correctly and it can request assistance and I can connect. But it is not working for me to offer the assistance. I've modified the local security policy here on my computer so that I can offer remote assistance but maybe I've done that wrong.

Can anybody help me solve this?

Thanks,
Bob

 

[Carey Frisch [MVP]]

Remote Assistance in the Corporation
http://www.winnetmag.com/Article/ArticleID/39531/39531.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------------------------


|I am trying to configure the option to Offer Remote Assistance. I want to do this so I don't have to explain
to my users EVERY TIME how to ask for remote assistance. However, when I enter a computer name, I see the
following:
|
| "Access to the requested resource has been disabled by your administrator."
|
| Which resource is it referring to? AFAIK, everything on the target computer is configured correctly and it
can request assistance and I can connect. But it is not working for me to offer the assistance. I've
modified the local security policy here on my computer so that I can offer remote assistance but maybe I've
done that wrong.
|
| Can anybody help me solve this?
|
| Thanks,
| Bob

 

[Guest]

Thanks. This is similar to an article I read in a different journal. Looking at the "user posts" at the bottom of that article, it looks like other folks are having the same problem as me with no solution in sight... I am not trying to do this through a router or firewall so do you have any other suggestions?

 

[Carey Frisch [MVP]]

Using Windows XP Professional with Service Pack 1 in a Managed Environment
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpmanaged/22_xprem.mspx

Troubleshooting Windows XP Professional with the Remote Assistant
http://www.win.net/optimator/WinWiz/Tips/WXPRAP1.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------------


| So, can I enable the "offer remote assistance" at the domain level? Everything I've read details gpedit.msc
on the local PC, but I don't see how I can do this for the entire domain.
|
| Thanks,
| Bob