Offer Remote Assistance and XP SP2

[IcculusDC]

I am having problems offering remote assistance to a pc that I am testing
service pack 2 on. I have disabled the firewall, and the remote assistance
group policy is configured to allow remote assistance. I have made sure that
the two DCOM security settings are configured properly per kb884910. If I
apply the same offer remote assistance policy settings to a computer with
sp1 it works fine.

The remote assistance connects in and the error is received when I click yes
from the service pack 2 pc to accept the session. The error that I get on
the client is "Remote Assistance failed please try again." The error I
receive from the helper pc (which is sp1) is "Remote assistance cannot
conect because testaccount denied the request for help".

Could this problem occur because I am trying to offer remote assistance from
a sp1 pc to a sp2 pc? I don't currently have another pc to load sp2 on to
test this. Anyone seen this?

 

[IcculusDC]

I already did this.. I made sure the dcom permissions were set per my
original post. And I am an admin on the machine so it is not a dcom
permissions problem.

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| I already did this.. I made sure the dcom permissions were set per my
| original post. And I am an admin on the machine so it is not a dcom
| permissions problem.

 

[IcculusDC]

This is not the case. No NAT or firewall(as it is disabled). Both boxes are
on the same switch.