OBCM crashes Outlook

[Guest]

On my Windows XP SP2 PC I upgraded my Outlook 2000 to Outlook 2003. It worked
fine. My new version of Outlook 2003 came with Outlook Business Contact
Manger, so I then loaded it as well. After loading Outlook Business Contact
Manger, Outlook asked if I wanted to open the Business Contact Manger and I
responded, “Yesâ€. Immediately an error message appeared stating an error had
occurred and Outlook had to close. The error message also asked if I wanted
Business Contact Manger to restart upon reopening Outlook. I answered, “Yesâ€.
The same error message appeared. I then answered, “Noâ€, but the same error
message appeared. I rebooted but upon opening Outlook the same error message
appears. I finally had to remove Outlook Business Contact Manger using the
original install disk, as there was no entry for Outlook Business Contact
Manger in the “Add Remove Programs Listâ€. If anyone else has encountered this
problem and knows of a resolution please let me know.

Thanks

Ted

 

[Leonid S. Knyshov]

On my Windows XP SP2 PC I upgraded my Outlook 2000 to Outlook 2003. It
worked
fine. My new version of Outlook 2003 came with Outlook Business Contact
Manger, so I then loaded it as well. After loading Outlook Business
Contact
Manger, Outlook asked if I wanted to open the Business Contact Manger and
I
responded, "Yes". Immediately an error message appeared stating an error
had
occurred and Outlook had to close. The error message also asked if I
wanted
Business Contact Manger to restart upon reopening Outlook. I answered,
"Yes".
The same error message appeared. I then answered, "No", but the same error
message appeared. I rebooted but upon opening Outlook the same error
message
appears. I finally had to remove Outlook Business Contact Manger using the
original install disk, as there was no entry for Outlook Business Contact
Manger in the "Add Remove Programs List". If anyone else has encountered
this
problem and knows of a resolution please let me know.

There have been multiple upgrades since that shipped version of BCM.

On the 2003 platform, we are now up to BCM Update 2 Service Pack 3. I
strongly suggest you install the upgrades and service packs. I would more
strongly recommend going straight to Office 2007 if BCM is something you'd
like to use. Bear in mind that we just had a Technical Refresh of all Office
2007 beta products so you'd need to download that on top of Beta 2007 .

http://www.microsoft.com/office/outlook/contactmanager/prodinfo/update.mspx
is the Update
http://www.microsoft.com/downloads/...30-D97D-4DB2-8A25-9159CF82AB46&displaylang=en -
SP3

Usually, a new profile would solve the issue. Additionally, you can remove
BCM from the Information Services list in the Mail applet that is found in
Control Panel.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy