Notes Recipients Cannot See Embedded Graphics in OL-Generated Emai

[Dave Jenkins]

I am using Office 2007, SP1 on Windows XP SP3.

I have frequent occasion to need to send email to Lotus Notes (6.5) users at
a specific business, and I often need to embed little graphics snippets in
the notes I send. Most of the users I send such notes to complain that the
graphics aren't visible when they read my emails; some, however have no
problem seeing the embedded graphics.

I format my mail messages as HTML, and if I look at the generated source for
the messages, I can see all sorts of code in there to deal with the graphics.
I have tried pasting Jing-generated image data directly into the notes, and
also inserting .png picture files - neither seems to work.

I feel pretty strongly that the problem lies at the receiving end. Their IT
staff considers this a very low priority, though, and it's driving me crazy.

Can you give me any pointers that I can pass along to them as to how they
might troubleshoot at their end? (And don't say, "Switch to Outlook" -- I
already know that won't fly ...) Any experiments I could try at this end to
isolate the cause? Anything I should be doing differently at this end?

I appreciate any help you can give me in nailing ... oops ... helping them
resolve this issue. Thanks.

 

[Dave Jenkins]

Just as an update: I have inserted a jpeg picture file into the message body,
and the Notes recipient was able to see it.

That's good news, but what could be happening at the other end that would
make it pitch the .bmp's and .png's, but handle the .jpg ok?