Reipients not seeing graphics

[gkellysr]

Outlook 2007 up until about a month ago was sending my global setup HTML
email to non-Microsoft clients just fine. Now, these recipients are receiving
my newsletters without graphics, some with winmail.dat attachments. How can I
correct this. DO NOT tell me to use Plain Text. The free Thunderbird works
just fine, why doesn't the expensive Microsoft Office/Outlook 2007? Please
help me keep Outlook 2007.

 

[Roady [MVP]]

If they receive the winmail.dat file, then you are sending out your messages
in Rich Text format and not HTML.

 

[gkellysr]

Thank You Roady, but I don't get it. My global setting is NOT Rich Text, but
HTML, so why is it sending in Rich Text when I specifically set up the global
setting to HTML? Please enlighten me as to how Microsoft has duped me. I also
ensure that HTML is selected for each new meesage and not Rich Text, because
I have heard this same response over and over and over and over. Is there a
registry setting I can set to ensure HTML? Is there a registry setting I can
set to forever disable Rich Text? I do not mean to sound harsh but for this
EXTERMELY frustrating problem, I keep getting this same non-answer or to send
in Plain Text, which is NOT an option for my newsletters.

 

[Brian Tillman [MVP - Outlook]]

Thank You Roady, but I don't get it. My global setting is NOT Rich Text, but
HTML, so why is it sending in Rich Text when I specifically set up the
global
setting to HTML?

Each contact record containing an external address has a setting that will
override that global default. Open the contact recored of one of the people
receiving the WINMAIL.DAT file and double-click their e-mail address. There
should be an "Internet format" drop-down at the bottom of the dialogue. What
does it say?

 

[gkellysr]

Hi Brian,

I appreciate you taking this on.

The drop down is set to "Let Outlook decide the best sending format" with
only two choices in the drop down, RTF or PT. Where is HTML?

I have a terrible feeling your are going to tell me I have to set each on of
my hundreded of contacts to PT....

If so, what is the purpose of the Global Setting and if a bogus implied
setting, can I do this somewhere once instead of 100+ times?

 

[Brian Tillman [MVP - Outlook]]

The drop down is set to "Let Outlook decide the best sending format" with
only two choices in the drop down, RTF or PT. Where is HTML?

There is no "HTML" choice in that drop-down. the "Let Outlook decide" setting
means that your glocal setting should be honored.

I have a terrible feeling your are going to tell me I have to set each on of
my hundreded of contacts to PT....

Of course not. If you do that then there'd be no way you could send HTML.

When they see them without graphics, to thet still see formatted text but with
placeholders for the images? What type of account are you using? Are you
making use of CSS? Outlook 2007 doesn't handle style sheets well because it's
now using Word to compose the HTML and Word doesn't handle the full complement
of CSS features.

 

[gkellysr]

Let's take Thunderbird recipients. There are no image place holders just
icons at the end of the message. Also, the embedded links display the full
URLinstead of just the embedded text/link.

I am actually using MS-Sharepoint which I copy/paste into an email message.
It is disturbing that it shows up perfectly to the recipients if sent using
Thunderbird, but not if sent using Outlook 2007.

Is there an add-on or update that will correct this CSS/Word deficiency? Was
there an update that introduced this problem about a month ago that I can
uninstall?

 

[Brian Tillman [MVP - Outlook]]

Is there an add-on or update that will correct this CSS/Word deficiency? Was
there an update that introduced this problem about a month ago that I can
uninstall?

Outlook 2007 has from its inception handled CSS data differently than prior
versions. There was no recent update that changed that. Perhaps some update
did change things, but you can determine that yourself by looking at your
update history and seeing of you installed anything at the time things failed.
It may also be some add-in causing the problem. If you start Outlook in safe
mode does it change the behavior?

 

[gkellysr]

Safe mode changed (corrected) only the text/links so the URL is no longer
displayed, but the images are still ommitted and stored at he end of the
message. Not sure if that helps you help me, but I appreciate your efforts.
As far as updates, nothing appears to indicate a direct change to Outlook,
except for "Junk eMail Filter."

 

[Brian Tillman [MVP - Outlook]]

Safe mode changed (corrected) only the text/links so the URL is no longer
displayed, but the images are still ommitted and stored at he end of the
message. Not sure if that helps you help me, but I appreciate your efforts.
As far as updates, nothing appears to indicate a direct change to Outlook,
except for "Junk eMail Filter."

If the images are showing as attachments at the end of the message, then they
must really be attachments and not embedded within the message. I rarely send
HTML messages, but when I do, I use Insert to add the images. If that's not
working for you, I'm not the best person to help you figure out the problem.

 

[gkellysr]

Thank you Brian for your time and insights. It is more than I can say for
Microsoft. fyi - Tried this task on an WinXP system using Outlook Express and
recipients receive as intended, just as Thunderbird. So the free programs
work just fine, unlike the Microsoft program I paid for.

 

[Brian Tillman [MVP - Outlook]]

Thank you Brian for your time and insights. It is more than I can say for
Microsoft. fyi - Tried this task on an WinXP system using Outlook Express
and
recipients receive as intended, just as Thunderbird. So the free programs
work just fine, unlike the Microsoft program I paid for.

How much a program costs has no bearing on how it behaves. As I said, when I
send HTML with embedded images, my recipients see the images within the
message so, clearly, Outlook exhibit the same behavior as the other mail
clients you mention. What I was saying is that I can't tell you the
difference in what I'm doing and what you are, but clearly Outlook is capable
of doing what you want.