Not Sending - Outlook 2003

[Guest]

I have 3 computers, 2 running Outlook 2003, 1 running Outlook 2002. I am now
having trouble with one of them running 2003... it won't send email. If I go
in to change accounts and send a test message, it will send and receive fine.
If I hit the Send/Receive button on the toolbar, nothing happens. If I go
into Tools> Options> tab Mail Setup and hit teh Send/Receive button there to
look at teh settings, nothing happens. I tried repairing Office, but it stll
doesn't work. All settings are teh same on this computer as on the other 2
(as far as ports and the SSL box not checked). Any ideas would be greatly
appreciated.

 

[neo [mvp outlook]]

Do you have any type of internet security related product installed?
(basically looking for proxy/isa clients, antivirus, antispam, desktop
firewall, .etc that could intercept POP3/IMAP/SMTP calls.)

/neo

ps - windows xp sp2 built-in firewall doesn't stop outbound traffic.

 

[Guest]

We do have Norton Internet Security installed. Could that cause the
Send/Receive settings button to be inactive in the Mail Setup tab?

 

[neo [mvp outlook]]

Yes since it includes a firewall that could be blocking the requests to use
the network. In any event, if you have applied SP1 for Office/Outlook 2003,
you can enable diagnostic logging (link below) and see if Outlook is making
a connection to the server.

http://support.microsoft.com/default.aspx?scid=kb;en-us;300479&sd=RMVP

/neo

ps - if you are confused about reading the OPMLog file, you can post it here
and I'll look at it.

 

[Peter Foldes]

One that is known to cause this at this time of testing is the new
MS-Antispyware Beta

Peter

 

[Guest]

Check and see if you have Outlook scheduled to send, if so, disable the
schedule. Also check and see if the mailbox quota is not over the limit.

 

[neo [mvp outlook]]

Thanks for letting me know. (and here i thought the beta only caused
outlook to crash every now and again)