G
Guest
First, if this is not a Vista problem, pardon my question. If it is, I
welcome any and all help.
My wife and I have separate e mail accts with comcast.net. We use Windows
mail as our mail program. We are separate users and read our e mails by
switching users.
For about 24 hours now my wife has not received any e-mails in windows
mail(with one exception-mentioned shortly). However checking her web mail at
comcast shows over 100 new messages received during that time. None of these
have been received in windows mail. Clicking send/receive starts and ends
connection without receiving mail. I have succesfully SENT mail from her
account strangely enough.
What is also strange is that if her e mail is open for a time, she receives
e mail addressed to me!(my account) She has received a few of these
misdirected mails.
In one case we each got the same email-one in her box and the same one in
mine. My acct seems to be fully functional btw.
I have been on the phone for hours with comcast and hp and all settings have
been reviewed several times in Windows mail.
Last night Comcast said they were having mail problems which were soon to be
resolved and said my problems were symptomatic of their "outage".( they
claimed there were "routing problems".)
In a recent conversation however the csr was not aware of any general e-mail
problems at Comcast. They forwarded my problem to other tech support. They
seem to acknowledge that this is their problem to solve.
The whole business baffles me.
Does this sound like a Vista problem or a Comcast problem?
I should add for informational purposes- when I opened windows mail
yesterday morning, windows mail wanted my login and password. This initially
confused me but I logged in successfully with my Comcast login. I don't know
why all of a sudden I was asked for this, but this seemed to coincide with
the beginning of my troubles.
Thanks again for your help.
welcome any and all help.
My wife and I have separate e mail accts with comcast.net. We use Windows
mail as our mail program. We are separate users and read our e mails by
switching users.
For about 24 hours now my wife has not received any e-mails in windows
mail(with one exception-mentioned shortly). However checking her web mail at
comcast shows over 100 new messages received during that time. None of these
have been received in windows mail. Clicking send/receive starts and ends
connection without receiving mail. I have succesfully SENT mail from her
account strangely enough.
What is also strange is that if her e mail is open for a time, she receives
e mail addressed to me!(my account) She has received a few of these
misdirected mails.
In one case we each got the same email-one in her box and the same one in
mine. My acct seems to be fully functional btw.
I have been on the phone for hours with comcast and hp and all settings have
been reviewed several times in Windows mail.
Last night Comcast said they were having mail problems which were soon to be
resolved and said my problems were symptomatic of their "outage".( they
claimed there were "routing problems".)
In a recent conversation however the csr was not aware of any general e-mail
problems at Comcast. They forwarded my problem to other tech support. They
seem to acknowledge that this is their problem to solve.
The whole business baffles me.
Does this sound like a Vista problem or a Comcast problem?
I should add for informational purposes- when I opened windows mail
yesterday morning, windows mail wanted my login and password. This initially
confused me but I logged in successfully with my Comcast login. I don't know
why all of a sudden I was asked for this, but this seemed to coincide with
the beginning of my troubles.
Thanks again for your help.