Not able to open files with .chm extension

[Moe]

Hi! Every time I try to open a Compiled HTML Help file
(.chm) I receive the following error:

Microsoft® HTML Help Executable has encountered a problem
and needs to close. We are sorry for the inconvenience.

I have submitted the error report, but no clue as to the
issue was returned. I have re-installed XP Pro, but this
did not correct the issue.

The executable that is attempting to open the .chm file
is hh.exe.

I appreciate any help you can provide!!!

Moe

 

[The Unknown P]

Your video driver is compatable. Get a new one here.
http://www.matrox.com
If you want to read the article about your issue it's here.
http://support.microsoft.com/default.aspx?
scid=http://support.microsoft.com:80/support/kb/articles/Q2
35/0/62.ASP&NoWebContent=1
Have fun.

 

[Pete Lees]

Moe,

Hi! Every time I try to open a Compiled HTML Help file
(.chm) I receive the following error:

Microsoft HTML Help Executable has encountered a problem
and needs to close. We are sorry for the inconvenience.

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Use Microsoft Critical Update 811630 to upgrade the components used
to view help files. This is available from here:

http://support.microsoft.com/?kbid=811630

3) Delete the file hh.dat, which you should find in this directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the size and position of a help window, etc.), and can cause the files
to misbehave if it has somehow been corrupted. Windows will create a
new version of hh.dat when you next open any .chm file.

4) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

5) See the following pages for further guidance on how to resolve
XP-specific help problems:

http://www.kellys-korner-xp.com/xp_h.htm
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

 

[Guest]

Thank you Pete, I will try these as soon as I get home!
You are a lifesaver.


M

 

[Moe]

Pete,

Seems as if the easiest solution, for once, was the
correct one! I suppose my hh.dat file was corrupt...That
would explain why the issue was not fixed with a
reinstall..

Thank you very much again!!!!

Moe