nortons Av not working

[Alan]

hello
not sure if im in the right place but..
im running Nortons 2003 anti virus on xp pro. its up to
date but recently i cannot scan my computer its
interefering with my mail sending.the error that i get
when i try to scan my computer is :
Error: Nortons AntiVirus was unable to scan your computer
for infections." (3019,6)when running a Virus scan.
as advised ,ive uninstalled re-installed NAV ran updates
( half a dozen times)to no avail.also been to symantec
site .but do not quite understand .
any help will be greatly appreciated.
thankyou
Regards
Alan

 

[Guest]

try this link, it tells about deleting temp files and all. go through the instructions one step at a time. there are drop down boxes with extra instructions if other steps don't work. http://service1.symantec.com/SUPPOR...56c0e005a96e4&dtype=&prod=&ver=&osv=&osv_lvl= hope that helps

 

[Alan]

ok comicfan ,thankyou very much for your help..much
appreciated.
regards Alan

-----Original Message-----
try this link, it tells about deleting temp files and

all. go through the instructions one step at a time.
there are drop down boxes with extra instructions if
other steps don't work.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002080
511355806?
Open&src=sg&docid=2003012815180906&nsf=nav.nsf&view=335348
9cd5cd08c388256c0e005a96e4&dtype=&prod=&ver=&osv=&osv_lvl=
hope that helps