Norton System Works 2007

N

News Reader

Well Windows XP SP 3 updated managed to kill my antivirus solution. Norton
System Works 2007 Premiere claims its now unlicensed. This means the program
locks itself to the OS version and does not respect service updates to the
OS.

This is a red flag defect and I am now posting this defect for all to see.
Compelling customers who may not be so sophisticated to uninstall and
reinstall a program is not acceptable.

The antivirus program continues to run, the error messages simply persist.
Restarts do not relieve the problem.

This is curious as the release candidates did not cause any problems, only
the RTM update caused the problem. I installed and uninstalled RC 1 and RC
2, IE 8 beta 1 etc. etc. without issue. So it seems Symantec may want to see
new versions of their products, even thought clients continue to have valid
subscriptions.
 
B

Bruce Hagen

News Reader said:
Well Windows XP SP 3 updated managed to kill my antivirus solution. Norton
System Works 2007 Premiere claims its now unlicensed. This means the
program locks itself to the OS version and does not respect service
updates to the OS.

This is a red flag defect and I am now posting this defect for all to see.
Compelling customers who may not be so sophisticated to uninstall and
reinstall a program is not acceptable.

The antivirus program continues to run, the error messages simply persist.
Restarts do not relieve the problem.

This is curious as the release candidates did not cause any problems, only
the RTM update caused the problem. I installed and uninstalled RC 1 and RC
2, IE 8 beta 1 etc. etc. without issue. So it seems Symantec may want to
see new versions of their products, even thought clients continue to have
valid subscriptions.

This is not surprising to me. Ever since Peter Norton sold the company,
Symantec has operated with the view that MS must create programs that are
compatible with Symantec's specs, not the other way around. IMHO, a third
party program should be responsible for keeping up with the operating
systems specs, not the other way around.

One of many reasons I would never have anything made by Symantec on a
machine of mine.
 
N

News Reader

Well 3 reboots later after installing some new programs (newer Technet etc)
and removing Yahoo messenger, Norton System Works has recovered from the
errors of earlier.

I do have AVG available, it's the free program and its not a nuisance like
Symantec is. I used McAfee earlier but it seems AVG is the least nuisance of
the lot when used with the Lavasoft spyware tool. Windows defender came from
an antispyware base so in principle it should do something, besides eat up
disk space and RAM.

Out of boredom I downloaded known Trojans from here and there and fed them
to a debugger. Seems that they are more oriented around IRC and feeding ads
from various agencies to make money loading a persons computer with random
ads.

The programs also contained key loggers making them potentially hazardous if
the computer is using online banking.

The ads are for various products and the beneficiary of the views could be
sued for recovery.

The problem, Windows defender does not block these programs at all. AVG and
Symantec fail with many of these rogue programs. Lavasoft can detect and
remove most of these Trojans
 
B

Bruce Hagen

I use Avast, (freeware) and have no issues like you mention. But then the
places we visit are probably much different. My opinion of McAfee is not any
more than that of Norton.

Avast:
http://www.avast.com/eng/download-avast-home.html
--

Bruce Hagen
MS - MVP


News Reader said:
Well 3 reboots later after installing some new programs (newer Technet
etc) and removing Yahoo messenger, Norton System Works has recovered from
the errors of earlier.

I do have AVG available, it's the free program and its not a nuisance like
Symantec is. I used McAfee earlier but it seems AVG is the least nuisance
of the lot when used with the Lavasoft spyware tool. Windows defender came
from an antispyware base so in principle it should do something, besides
eat up disk space and RAM.

Out of boredom I downloaded known Trojans from here and there and fed them
to a debugger. Seems that they are more oriented around IRC and feeding
ads from various agencies to make money loading a persons computer with
random ads.

The programs also contained key loggers making them potentially hazardous
if the computer is using online banking.

The ads are for various products and the beneficiary of the views could be
sued for recovery.

The problem, Windows defender does not block these programs at all. AVG
and Symantec fail with many of these rogue programs. Lavasoft can detect
and remove most of these Trojans
 
K

Kayman

Well 3 reboots later after installing some new programs (newer Technet etc)
and removing Yahoo messenger, Norton System Works has recovered from the
errors of earlier.

I do have AVG available, it's the free program and its not a nuisance like
Symantec is. I used McAfee earlier but it seems AVG is the least nuisance of
the lot when used with the Lavasoft spyware tool. Windows defender came from
an antispyware base so in principle it should do something, besides eat up
disk space and RAM.
<snip>

The removal of Yahoo messenger is a straightforward operation but removal
of Norton can be more tricky.
Download and run the Norton Removal Tool:
http://service1.symantec.com/suppor...5033108162039?OpenDocument&seg=hm&lg=en&ct=us

While Norton's removal tool usually gets the job done, you may also want to
go to:
http://www.snapfiles.com/get/winsockxpfix.html
and download a copy of winsockxpfix just in case. Rarely, the removal of
NIS breakes the networking components in XP to the point where internet
access is impossible. This little utility will fix it back up.

If the Norton removal tool doesn't work satisfactory use this:
Revo Uninstaller Freeware - Remove unwanted programs and traces easily
http://www.revouninstaller.com/
and/or
RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker will remove all associated detritus (registry keys,files and
folders) from any application. I found this application user friendly and
very effective but suggest *not* to use the 'Clean the Registry' option.
Click onto 'Find in registry' and in the 'Search for' box type *Norton*;
The pertinent registry keys can then be safely deleted (just in case,
ensure that the 'Backup before deletion' is checked). Repeat the task by
typing in the Search for' box *Symantec*. You can then go on search and
remove associated files as well.
Then use NTREGOPT to compact the registry; Follow instructions.
http://www.larshederer.homepage.t-online.de/erunt

There are many good free AV applications available, and almost everyone has
his favorite. Most of the users are emotionally attached to their av
application and will have excellent reasons for not recommending any other
brand.
The most important thing here is that all of the available choices listed
here are better in some respects than in others, and which choice is better
for *you* depends on what you do, how you work, and which features you use.
The way you use your PC is different from others.
Have a look at this:
http://www.spywarewarrior.com/rogue_anti-spyware.htm
and be guided accordingly.
Good info can be obtained here:
http://www.majorgeeks.com/page.php?id=20
and here:
http://www.av-comparatives.org/

If the above is too deluging consider this:-
Real-time AV applications - for viral malware.
Do not utilize more than one (1) real-time anti-virus scanning engine!
Disable the e-mail scanning function during installation (Custom
Installation on some AV apps.) as it provides no additional protection.

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
You may wish to consider removing the 'AntiVir Nagscreen'
http://www.elitekiller.com/files/disable_antivir_nag.htm
or
Free antivirus - avast! 4 Home Edition
It includes ANTI-SPYWARE protection, certified by the West Coast Labs
Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class
GMER technology.
http://www.avast.com/eng/avast_4_home.html
(Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)
or
AVG Anti-Virus Free Edition
http://free.grisoft.com/
(Choose custom install and untick the email scanner plugin.)
or
Kaspersky® Anti-Virus 7.0 - Not Free
http://www.kaspersky.com/homeuser
or
ESET NOD32 Antivirus - Not Free
http://www.eset.com/
and (optional)

On-demand AV applications.
(add them to your arsenal and use them as a "second opinion" av scanner).
David H. Lipman's MULTI-AV Tool
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp
English:
http://www.raymond.cc/blog/archives/2008/01/09/scan-your-computer-with-multiple-anti-virus-for-free/
Additional Instructions:
http://pcdid.com/Multi_AV.htm
and/or
BitDefender10 Free Edition
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html

A-S applications - for non-viral malware.
The effectiveness of an individual A-S scanners can be wide-ranging and
oftentimes a collection of scanners is best. There isn't one software that
cleans and immunizes you against everything. That's why you need multiple
products to do the job i.e. overlap their coverage - one may catch what
another may miss, (grab'em all).

SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
and
Ad-Aware 2007 - Free
http://www.lavasoftusa.com/products/ad_aware_free.php
http://www.download.com/3000-2144-10045910.html
and
Spybot Search & Destroy - Free
http://www.safer-networking.org/en/download/index.html
and
Windows Defender - Free
http://www.microsoft.com/athome/security/spyware/software/default.mspx
WD monitors the start-registry and hooks registers/files to prevent spyware
and worms to install to the OS.
Interesting reading:
http://www.pcworld.com/article/id,136195/article.html
"...Windows Defender did excel in behavior-based protection, which detects
changes to key areas of the system without having to know anything about
the actual threat."

A clarification on the terminology: the word "malware" is short for
"malicious software." Most Anti-Virus applications detect many types of
malware such as viruses, worms, trojans, etc.
What AV applications usually don't detect is "non-viral" malware, and the
term "non-viral malware" is normally used to refer to things like spyware
and adware.
 

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