Norton Internet Security 2006 install problems

[Guest]

Hi everyone,
I recently purchased a Norton package containing NIS 2006 and Norton Ghost 10.
Installation from the Internet apparently went well other than that the
Pre-Install scan for NIS 2006 failed without, however, providing any
indication of infected files.
Nevertheless, the NIS 2006 window, when it appears, is completely BLANK.
That is, there is nothing on it that allows me even to activate the product.
Coincidentally, the Norton Ghost 10 window also shows up as being totally
BLANK.
I have communiucated at length with Norton over this. Despite a wealth of
graciously presented potential solutions primarily involving removal and
re-installation of the Norton software, no progress has been made whatsoever.
Yes, I did have a number of security threats on my computer before upgrading
my Norton software, but all have now been removed with alternative products.
But, still there is no light at the end of the tunnel.
I believe the problem with the blank windows is likely to result from a
registry key corruption. But, which one???
Thanks for any suggestions,
Kilbane

 

[beb]

Take your computer to a professional. Have them run different up to date
virus and adware programs to make sure your machine is totally clean. Have
them make sure that NIS has been entirely remove using Norton's removal tool
for NIS. Have them check that your operating system is up to date and
patched and that system files are oK.
Make sure they install new software while the machine is disconnected from
the internet and unnecessary programs aren't running, firewall and unused
programs are off while reinstalling.

Remember to backup first. Run a scan on you backup files to make sure they
are clean.

 

[kurttrail]

Hi everyone,
I recently purchased a Norton package containing NIS 2006 and Norton
Ghost 10. Installation from the Internet apparently went well other
than that the Pre-Install scan for NIS 2006 failed without, however,
providing any indication of infected files.
Nevertheless, the NIS 2006 window, when it appears, is completely
BLANK.
That is, there is nothing on it that allows me even to activate the
product. Coincidentally, the Norton Ghost 10 window also shows up as
being totally BLANK.
I have communiucated at length with Norton over this. Despite a
wealth of graciously presented potential solutions primarily
involving removal and re-installation of the Norton software, no
progress has been made whatsoever. Yes, I did have a number of
security threats on my computer before upgrading my Norton software,
but all have now been removed with alternative products. But, still
there is no light at the end of the tunnel.
I believe the problem with the blank windows is likely to result from
a registry key corruption. But, which one???
Thanks for any suggestions,
Kilbane

What gave you the idea that this is the place to get help with your
Symancrap problems?

Personally, there are viruses and trojans I'd rather have on my computer
than have anything Symamcrap on it!

Best solution to Symancrap problems is to uninstall it, and use
something else from a more reputable company.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Kilbane]

Thanks for your reply re seeking professional help for my computer.
However, I should mention that my computer is actually in reasonably
good shape OTHER THAN the problem I have with the NIS/Norton Ghost
installation. Indeed, I now use a combination of AVG-free, Ad-Aware,
SpyBot S&D and MS Anti-Spy on a daily basis to ensure a threat free
environment for my computational musings.
So, I don't really need the NIS any more (I think). But having provided
them with more than 80 Euros of my hard earned cash, I'd like to get
something more from it than a series of well-written but essentially
useless e-mails from their Support Centre trying to explain how to get
rid of my Blank Norton window problem.
I would be prepared to bet a further 80 Euros that there must be
somebody out there who has had the same Blank Norton window problem and
has furthermore been able to rectify it with a few deftly-applied
keystrokes in REGEDIT.
Kilbane

 

[R. McCarty]

Registry changes won't likely resolve it. Have you check both your
System & Application event logs ? I would suspect it's one of the
myriad services associated with NIS that is behind your problem(s).
About the only "Effective" way to get it to run is to "TOTALLY"
remove all Norton products & services, plus a number of Symantec
folders & files. Then run Symantec's cleanup utility and afterwards
remove all Registry keys related to the products. It's a tiresome &
time intensive process and I would never undertake it without first
making an image of the System partition. Can it be fixed, Yep but
I'd rather get a lump of coal in my Christmas stocking than have to
do it one more time.

 

[Guest]

Hi everyone,
I recently purchased a Norton package containing NIS 2006 and Norton Ghost 10.
Installation from the Internet apparently went well other than that the
Pre-Install scan for NIS 2006 failed without, however, providing any
indication of infected files.
Nevertheless, the NIS 2006 window, when it appears, is completely BLANK.
That is, there is nothing on it that allows me even to activate the product.
Coincidentally, the Norton Ghost 10 window also shows up as being totally
BLANK.

Norton products use Internet Explorer & ActiveX to display their menus. When
your problem happens, it indicates there is damage to IE and/or ActiveX. I
usually have to do a repair reinstall of xp when I see this problem - I work
in a computer repair shop that sells Norton, so I've seen the problem before.

 

[Kilbane]

Norton products use Internet Explorer & ActiveX to display their menus. When
your problem happens, it indicates there is damage to IE and/or ActiveX. I
usually have to do a repair reinstall of xp when I see this problem - I work
in a computer repair shop that sells Norton, so I've seen the problem before.

Thanks for your reply. I knew I couldn't be the only one who has ever
experienced this problem with Norton products and your comments seem to
suggest that a recovery may not be that arduous.
However, I am rather a novice, albeit an enthusiastic one, in these
matters and would appreciate if you could provide a little more detail
or some web links where I can learn more about your suggestion.
Grateful thanks
Kilbane

 

[Guest]

Thanks for your reply. I knew I couldn't be the only one who has ever
experienced this problem with Norton products and your comments seem to
suggest that a recovery may not be that arduous.
However, I am rather a novice, albeit an enthusiastic one, in these
matters and would appreciate if you could provide a little more detail
or some web links where I can learn more about your suggestion.

http://www.michaelstevenstech.com/XPrepairinstall.htm

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Make sure you have your Windows xp product installation key handy, usually
on a sticker attached to the computer. Unlike previous versions of Windows,
xp requires you to enter the key during a repair reinstall. You may have to
activate xp again, over the internet.

 

[Plato]

I recently purchased a Norton package containing NIS 2006 and Norton Ghost 10.

OK I know you spent your good money for Norton. However, if it is not
working for you then challenge the charge with your credit card company.
Keep on it. Send them [your credit card company] letters in real mail.
Dont back off. Get a refund if nortons wont work on your pc.

Your credit card company wants to keep you as a customer. They lose
NOTHING by doing a chargeback to Symantec.

In your letter(s) note that symantec was no help whatsoever, if that's
the case.

 

[Kilbane]

R Mc Carthy
Thanks for your reply.
I will admit that I had not checked my event logs but have since
receiving your mail. However, I have to admit that I would have been
equally enlightened had you suggested I consult the original versions
of the Dead Sea scrolls.
Can you perhaps indicate what I should be looking for here and point me
to some links that might help me to understand this stuff.
Note that I have actually TOTALLY removed all Norton products as per
Symantecs elaborate instructions. This did not, however, involve manual
removal of any registry keys.
Nevertheless, no improvement was seen.
It is interesting, however, that since this Norton debacle, I have
downloaded various examples of Spyware/Adware software which have all
loaded and performed without problem including the exhibition of
appropriate windows (which feature was lacking in the Norton
experience). This seems to suggest that the problem is Norton-specific.
Kilbane

 

[Kilbane]

Wyocowboy
Thanks for your additional advice. The procedure looks fairly
straightforward and I have all the bits and pieces required.
However, I find myself being influenced by the Platonic suggestion made
by another contributor to call it a day for the NIS and look for a
refund.
After all, everything else on my computer seems to be working fine and
given that I have downloaded a bunch of well-regarded software to keep
this dangerous drivel off my HD, I believe I really don't need Norton
any more.
Nevertheless, if I were to feel that the repair-install that you
suggested would clean-up my HD and liberate it of the consequences of
three years of,well, neglect then I'd give it a go.
Any thoughts on how useful this procedure might be for me even if I
decide to jettison Norton?
Thanks and best wishes
Paul

 

[Guest]

Wyocowboy
Thanks for your additional advice. The procedure looks fairly
straightforward and I have all the bits and pieces required.
However, I find myself being influenced by the Platonic suggestion made
by another contributor to call it a day for the NIS and look for a
refund.
After all, everything else on my computer seems to be working fine and
given that I have downloaded a bunch of well-regarded software to keep
this dangerous drivel off my HD, I believe I really don't need Norton
any more.

Do System Restore, Search and Windows Update (from Internet Explorer) still
work? If not, getting refund on Norton isn't going to solve your problem(s).

Nevertheless, if I were to feel that the repair-install that you
suggested would clean-up my HD and liberate it of the consequences of
three years of,well, neglect then I'd give it a go.

No, it won't do that. It will only repair damage to system files. It is not
a paneca and will not make up for poor computing practices.

Any thoughts on how useful this procedure might be for me even if I
decide to jettison Norton?

If everything else works, there is no benefit.