Norton Antivirus - Symantec

[Guest]

I have recently had a series of problems on my PC that led me to formatting my hard disk and reloading everything from scratch. Everything works OK except for Norton Antivirus. I can load it from my original CD but I cannot successfully run a liveupdate

I am currently running Windows XP and I suspect the problem may be my security settings. But whether I set the settings to low, medium or high the same problem prevails

I also cannot go onto any Symantec websites to ask for help although I can go on any other site. I cannot therefore find a support line number

My subscription is current

So how do I solve this issue

Please advise

 

[Guest]

I'm having the same problem. It's really annoying. Someone who can help?

 

[Unknown]

The best way (believe it or not) is to just trash Norton. Keep your system up
to date via Microsoft updates, keep your firewall active and don't open e-mail
attachments from someone you don't know. You'll have a much better more error
free operation.

I have recently had a series of problems on my PC that led me to formatting

my hard disk and reloading everything from scratch. Everything works OK except
for Norton Antivirus. I can load it from my original CD but I cannot
successfully run a liveupdate.

I am currently running Windows XP and I suspect the problem may be my

security settings. But whether I set the settings to low, medium or high the
same problem prevails.

I also cannot go onto any Symantec websites to ask for help although I can

go on any other site. I cannot therefore find a support line number.

 

[Don MI]

I have recently had a series of problems on my PC that led me to

formatting my hard disk and reloading everything from scratch. Everything
works OK except for Norton Antivirus. I can load it from my original CD but
I cannot successfully run a liveupdate.

I am currently running Windows XP and I suspect the problem may be my

security settings. But whether I set the settings to low, medium or high the
same problem prevails.

I also cannot go onto any Symantec websites to ask for help although I can

go on any other site. I cannot therefore find a support line number.

My subscription is current.

So how do I solve this issue?

Please advise

I would try uninstalling and reinstalling before paying for Symantec
support. The Symantec Technical Support site at:

http://service.symantec.com/index.html

has these U.S, phone numbers:
PriorityCare for Norton AntiVirus

a.. (800) 927-3991 at $29.95 per incident charged to your credit card.
a.. (900) 646-0007 at $2.95 per minute charged to your phone bill
Don

 

[Brian C]

Here what I would do.

Unplug or disable your internet connection
Remove Nortons totally. Including live reg & live update.
Reboot twice

Start regedit

Look for Nortons delete the key or value.
Not sure just do the value

Look for symantec delete the key or value.
Not sure just do the value

Now search your computer for symantec
Delete all Symantec Stuff

Now Search your computer for Nortons
Delete all nortons Stuff

Reboot and then reinstall.

 

[Unknown]

Correct except the very last sentence should be deleted.

 

[Ron Martell]

I have recently had a series of problems on my PC that led me to formatting my hard disk and reloading everything from scratch. Everything works OK except for Norton Antivirus. I can load it from my original CD but I cannot successfully run a liveupdate.

I am currently running Windows XP and I suspect the problem may be my security settings. But whether I set the settings to low, medium or high the same problem prevails.

I also cannot go onto any Symantec websites to ask for help although I can go on any other site. I cannot therefore find a support line number.

My subscription is current.

So how do I solve this issue?

Please advise

NAV2004 *is* a virus.

My suggestion is to ditch Norton completely and ask for your money
back because the product was unusable for the purpose for which is was
sold.

For antivirus protection try AVG (free) from http://www.grisoft.com or
eTrust from http://www.my-etrust.com

Both are reliable products that are kept up to date (although AVG did
slip a bit with one recent virus). The operate reliably and do not
put a heavy demand on your system's RAM and CPU, unlike Norton.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."