Norton Antivirus 2004 and strange shutdown behavior

[Diana]

Hey folks,

I'm working on a Dell Latitude for a client - Norton 2004 suddenly
stopped running Auto-Protect. Anyway, I uninstalled it, reinstalled
it - everything seemed fine. But I noticed something odd when I try
to shutdown or restart the machine.

When I select shutdown or restart, Norton Autoprotect is disabled but
the machine does not shutdown. I have to select shutdown or restart a
second time to get the machine to actually shut down.

I have looked all over Symantec's support site and found nothing.

Anybody got any ideas?

Thanks

 

[Yves Leclerc]

Seen this! You may have been infested by spyware programs. Spyware
programs can get by NAV 2004. Run Ad-Aware SE 1.05 personal and Spybot:
Search and Destory 1.3

Also, you could have also been hit by a virus. Most newer viruses tend to
disable all/any of the installed anti-virus utilities it can find. NAV is
only updated weekly so it is possible that a virus got thru. You should do
a complete virus scan and then re-install Nav 2004.

 

[R. McCarty]

Good point, Symantec schedules weekly updates on Wednesdays.
However, if something really "Nasty" appears, they will post interim
Definition updates.
Also, every day(?) they create a manually available update through
their Intelligent Updater. You have to manually download the defs, &
open to install.
For most Home user versions, you'll find the dailies here:
http://www.sarc.com/avcenter/download/pages/US-N95.html

 

[Diana]

Thanks for your suggestions folks. I have scanned the crap out this
machine with Ad Aware and SpyBot Search & Destroy and NAV. I have
uninstalled NAV, done a spyware scan without NAV installed, and
reinstalled NAV.

The stupid thing still requires 2 shutdown requests. One thing I did
notice - when I had NAV uninstalled, it still required 2 shutdown
requests.

Seems that the presence or absence of Norton Antivirus makes no
difference. I wonder - is it a Dell thing or an XP SP2 thing? The
machine is a Latitude D600 with one of them Pentium M thingies, 512 mb
RAM and XP Pro with SP2.

More suggestions, please?

Diana

 

[Rock]

Thanks for your suggestions folks. I have scanned the crap out this
machine with Ad Aware and SpyBot Search & Destroy and NAV. I have
uninstalled NAV, done a spyware scan without NAV installed, and
reinstalled NAV.

The stupid thing still requires 2 shutdown requests. One thing I did
notice - when I had NAV uninstalled, it still required 2 shutdown
requests.

Seems that the presence or absence of Norton Antivirus makes no
difference. I wonder - is it a Dell thing or an XP SP2 thing? The
machine is a Latitude D600 with one of them Pentium M thingies, 512 mb
RAM and XP Pro with SP2.

More suggestions, please?

Diana

Try some clean boot troubleshooting:
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434