Norton Anti-virus install problems

[mets501]

I was trying to install Norton Anti-Virus, and a few minutes into the
install it stopped and gave the following error:

SYMANT~1.EXE - Application Error
The application failed to initialize properly (0xc0000005). Click on
OK to terminate the application.

After clicking OK, I get the same exact message for LUCOMS~1.EXE, and
after clicking OK once again, it said the installation failed. I have
tried this multiple times, each time completely uninstalling and then
restarting the computer, but to no avail. I have also searched Google
a lot, and no one seemed to have a solution. Any help would be
appreciated.

Also, I don't know if this is related, but the same type of thing
happened with McAfee virus scan on my computer. It installed, but
every time I tried to run it it crashed with that same application
error as above.

Thank you.
--Mets501

 

[Larry]

(e-mail address removed) wrote:
: I was trying to install Norton Anti-Virus, and a few minutes into the
: install it stopped and gave the following error:
:
: SYMANT~1.EXE - Application Error
: The application failed to initialize properly (0xc0000005). Click on
: OK to terminate the application.
:
: After clicking OK, I get the same exact message for LUCOMS~1.EXE, and
: after clicking OK once again, it said the installation failed. I have
: tried this multiple times, each time completely uninstalling and then
: restarting the computer, but to no avail. I have also searched Google
: a lot, and no one seemed to have a solution. Any help would be
: appreciated.
:
: Also, I don't know if this is related, but the same type of thing
: happened with McAfee virus scan on my computer. It installed, but
: every time I tried to run it it crashed with that same application
: error as above.
:
: Thank you.
: --Mets501

Here's a good place to start looking
http://www.symantec.com/home_homeoffice/support/selectproduct_ts.jsp

Larry

 

[Mets501]

Interesting, I'll try a chkdsk, multi_av.exe, and Knoppix and see what
I can do. Thanks for the suggestions!
If you're curious, the hard drive is about 1 year old, so I don't think
it should be going sour yet.
And I had to install Norton, it was on sale at Best Buy on Black
Friday.

 

[Todd H.]

I was trying to install Norton Anti-Virus,

Unfortunately that ws your first mistake. ;-)

Also, I don't know if this is related, but the same type of thing
happened with McAfee virus scan on my computer. It installed, but
every time I tried to run it it crashed with that same application
error as above.

Have you run a chkdsk recently? Hardware problems with your disk
going south can cause this, as can bad memory or a motherboard
problem. Also there is malware out there that will prevent the
installation of the major AV players.

Try david lipman's multi_av.exe command line scanners. If that
fails too, you may want to investigate offline scanning with a Knoppix
cd and clamav or by dropping your hard drive into another computer and
having it scnaned.

Best Regards,

 

[VicTek]

Interesting, I'll try a chkdsk, multi_av.exe, and Knoppix and see what
I can do. Thanks for the suggestions!
If you're curious, the hard drive is about 1 year old, so I don't think
it should be going sour yet.
And I had to install Norton, it was on sale at Best Buy on Black
Friday.

You could also try an online antivirus scan if you have trouble running one
locally.

http://housecall.trendmicro.com/