Normal.dot Opens on Exiting Word

G

Guest

I have a user who when she exits Word normal.dot opens, then closes with Word
(Office 2003). She has other issues with Word (disappearing scrollbars,
etc.) and we've deleted normal.dot, deleted the data key, cleaned up temp
files, done a repair on Word, etc. and normal.dot still opens. Has anyone
seen this before?
 
C

Cindy M.

Hi =?Utf-8?B?TWlja2ll?=,
I have a user who when she exits Word normal.dot opens, then closes with Word
(Office 2003). She has other issues with Word (disappearing scrollbars,
etc.) and we've deleted normal.dot, deleted the data key, cleaned up temp
files, done a repair on Word, etc. and normal.dot still opens. Has anyone
seen this before?
This is certainly a (COM) Add-in interfering. What kinds of "tools" are
installed? If you hold down CTRL when starting Word, to go into Safe Mode, the
anomalous behavior disappears, I assume?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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