Word 2003 Won't Recreate a Normal.dot File

[Guest]

We have a few XP machines that have had problems with word. One of the
trouble-shooting techniques is to delete the normal.dot file. So now we have
about 3 users so far that going back into word does not recreate a normal.dot
template. The file locations points to f:\my documents, which has also been
changed to c:\docsandsettings\%user%\application data\microsoft\template and
when we make a toolbar change and exit word, we are not prompted. They have
the check box on to prompt to save normal template, but one never recreates.

We've already cleaned the machine of all normal.dot and her f:\my documents.
The registry under CU\software\microsoft\office\11\...was all removed, etc.
etc., the normal troubleshooting. This just started occurring and we've had
Office 2003 since March 2006 and have not had problems. Tried repairing
office and setting everything back to defaults and still has problems. We
cannot duplicate this.

So what makes Word recreate the normal.dot and where is the original kept
(or is that file compressed somewhere)?

 

[Doug Robbins - Word MVP]

The default normal dot is created on the fly. It is created by default in
C:\documents and Settings\[User Name]\Application Data\Microsoft\Templates.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Guest]

So if this file isn't being recreated, and utilizing tools such as filemon,
we cannot figure out why it isn't being recreated. Any thoughts? Like I
said above we have a few people this has happened to now and we need to find
out why?

The default normal dot is created on the fly. It is created by default in
C:\documents and Settings\[User Name]\Application Data\Microsoft\Templates.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a few XP machines that have had problems with word. One of the
trouble-shooting techniques is to delete the normal.dot file. So now we
have
about 3 users so far that going back into word does not recreate a
normal.dot
template. The file locations points to f:\my documents, which has also
been
changed to c:\docsandsettings\%user%\application data\microsoft\template
and
when we make a toolbar change and exit word, we are not prompted. They
have
the check box on to prompt to save normal template, but one never
recreates.

We've already cleaned the machine of all normal.dot and her f:\my
documents.
The registry under CU\software\microsoft\office\11\...was all removed,
etc.
etc., the normal troubleshooting. This just started occurring and we've
had
Office 2003 since March 2006 and have not had problems. Tried repairing
office and setting everything back to defaults and still has problems. We
cannot duplicate this.

So what makes Word recreate the normal.dot and where is the original kept
(or is that file compressed somewhere)?

 

[Graham Mayor]

Do these users have Acrobat 7? See
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm (last section).

--
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Graham Mayor - Word MVP

My web site www.gmayor.com

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So if this file isn't being recreated, and utilizing tools such as
filemon, we cannot figure out why it isn't being recreated. Any
thoughts? Like I said above we have a few people this has happened
to now and we need to find out why?

The default normal dot is created on the fly. It is created by
default in C:\documents and Settings\[User Name]\Application
Data\Microsoft\Templates.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

We have a few XP machines that have had problems with word. One of
the trouble-shooting techniques is to delete the normal.dot file.
So now we have
about 3 users so far that going back into word does not recreate a
normal.dot
template. The file locations points to f:\my documents, which has
also been
changed to c:\docsandsettings\%user%\application
data\microsoft\template and
when we make a toolbar change and exit word, we are not prompted.
They have
the check box on to prompt to save normal template, but one never
recreates.

We've already cleaned the machine of all normal.dot and her f:\my
documents.
The registry under CU\software\microsoft\office\11\...was all
removed, etc.
etc., the normal troubleshooting. This just started occurring and
we've had
Office 2003 since March 2006 and have not had problems. Tried
repairing office and setting everything back to defaults and still
has problems. We cannot duplicate this.

So what makes Word recreate the normal.dot and where is the
original kept (or is that file compressed somewhere)?