M
Mickey Segal
When I upgraded from NOD32 antivirus version 2.7 to version 3.0, I found
that the separation between different email accounts in Windows Mail was
messed up.
Problem: When I reply to a message received after the NOD32 upgrade,
typically the account chosen by Windows Mail is the default account, not the
account through which the message was received.
Expected behavior: If I reply to a message received before the NOD32
upgrade, the account chosen by Windows Mail is the account through which the
message was received.
Version 3.0 processes messages in a different way than did version 2.7,
creating a temporary folder within "Deleted items" after which a modified
form of the message is put in the Inbox. It appears that something about
this process messes up the association of a message with the account through
which the message was received.
The problem occurs more than 50% of the time but less than 100%. I've
tested on two Vista computers and they both have the same problem. I have
not figured out why the problem occurs on less than 100% of messages. I
created two test messages on the same computer in the same format, differing
only in that one added #2 to the subject line, and the problem occurred with
the second message and not the first (though on another Vista machine, which
received the same messages, the problem occurred for both messages,
suggesting the problem is in processing a received message, not creating an
original message).
On 5 January I contacted the company using its Web support form and was told
to expect a response after one business day. When I didn't get a response
by 11 January I contacted them by phone and they agreed to bump the request
to a higher level support person. The higher level support person
responded "Please run this utility and let us know if this resolves the
issue. http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml".
It was of no help, despite my responding to them the same day they did not
respond. I phoned them again on 15 January and was told I was being put
through to a special high priority line and when I left a message someone
would respond the same day. I got no response.
I've been happy with NOD32 except for this problem, though I've never tried
to deal with their technical support before.
Does anyone have any idea what is going wrong and how to fix it?
Technical details:
NOD32 3.0.621.0 with all signature updates.
Windows Vista (one Business, one Home) with all updates.
that the separation between different email accounts in Windows Mail was
messed up.
Problem: When I reply to a message received after the NOD32 upgrade,
typically the account chosen by Windows Mail is the default account, not the
account through which the message was received.
Expected behavior: If I reply to a message received before the NOD32
upgrade, the account chosen by Windows Mail is the account through which the
message was received.
Version 3.0 processes messages in a different way than did version 2.7,
creating a temporary folder within "Deleted items" after which a modified
form of the message is put in the Inbox. It appears that something about
this process messes up the association of a message with the account through
which the message was received.
The problem occurs more than 50% of the time but less than 100%. I've
tested on two Vista computers and they both have the same problem. I have
not figured out why the problem occurs on less than 100% of messages. I
created two test messages on the same computer in the same format, differing
only in that one added #2 to the subject line, and the problem occurred with
the second message and not the first (though on another Vista machine, which
received the same messages, the problem occurred for both messages,
suggesting the problem is in processing a received message, not creating an
original message).
On 5 January I contacted the company using its Web support form and was told
to expect a response after one business day. When I didn't get a response
by 11 January I contacted them by phone and they agreed to bump the request
to a higher level support person. The higher level support person
responded "Please run this utility and let us know if this resolves the
issue. http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml".
It was of no help, despite my responding to them the same day they did not
respond. I phoned them again on 15 January and was told I was being put
through to a special high priority line and when I left a message someone
would respond the same day. I got no response.
I've been happy with NOD32 except for this problem, though I've never tried
to deal with their technical support before.
Does anyone have any idea what is going wrong and how to fix it?
Technical details:
NOD32 3.0.621.0 with all signature updates.
Windows Vista (one Business, one Home) with all updates.