No sound on Vista


B

BigMonsterGirl

New computer - Compaq Presario with factory installed Vista Home Basic. I'm
using the speakers from my old HP Pavilion - Polk Audio. I can get sound
through them, it's just very, very faint. Is this a driver issue? I've
looked in my device manager and the installed driver is a Realtek HD driver.
I've been to the audio manager and troubleshot it every which way - no
solution there.

Any help at all is greatly appreciated. TIA.
 
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G

Guest

No solution I am afraid, but I ahve the same problem. New computer with Vista
installed and Realtec HD driver, have bought new speakers but no sound. Have
tried everything possible to solve problem.HELP!!!!
 
D

dev

/BigMonsterGirl/ said:
New computer - Compaq Presario with factory installed Vista Home Basic. I'm
using the speakers from my old HP Pavilion - Polk Audio. I can get sound
through them, it's just very, very faint. Is this a driver issue? I've
looked in my device manager and the installed driver is a Realtek HD driver.
I've been to the audio manager and troubleshot it every which way - no
solution there.

NEW PC? No sound? Take it back to the dealer, and ask them to make it
good.
 
P

pvdg42

BigMonsterGirl said:
New computer - Compaq Presario with factory installed Vista Home Basic.
I'm using the speakers from my old HP Pavilion - Polk Audio. I can get
sound through them, it's just very, very faint. Is this a driver issue?
I've looked in my device manager and the installed driver is a Realtek HD
driver. I've been to the audio manager and troubleshot it every which
way - no solution there.

Any help at all is greatly appreciated. TIA.

One possibility. As you say the sound is very faint, are the speakers
amplified? (i.e., do you have to plug them into a power source?). If not,
try your new PC with amplified speakers to see if that makes a difference.
Failing that...

Your best bet is to exercise your rights under the terms of the Compaq
warranty. Compaq is responsible for supporting its hardware *and* the
software that came installed on the new computer. If the PC is truly new (<
30 days) and you purchased it at a retail outlet, simply take it back and
make the seller deal with the sound issue.
 
J

JW

Are your speakers possibly plugged into a LineOut connection instead of a
speaker connection?
 
O

Olafsdottir/Masson

I had the same problem with the sound. In the motherboard´s user´s guide
the maker wrote that if I were to use the connection on the back I had to
put two jumpers the JAUD 1 pins. This helped indeed! This is probably not
a Vista problem.
Olafsdottir/Masson
 
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B

BigMonsterGirl

No solution? You gotta be kidding me.
Newcomer said:
No solution I am afraid, but I ahve the same problem. New computer with
Vista
installed and Realtec HD driver, have bought new speakers but no sound.
Have
tried everything possible to solve problem.HELP!!!!
 
G

Guest

I don't have a new computer, but just upgraded to the vista. I had sound
before and don't now. Any ideas
 
R

Rock

Linda said:
I don't have a new computer, but just upgraded to the vista. I had sound
before and don't now. Any ideas

Get the latest Vista compatible sound device driver and install it. Where
to get that depends on the sound device. If it's a retail card go to the
card manufacturer's web site. If it's an OEM setup get it from the computer
OEM's web site, and if it's an on board device get it from the motherboard
manufacturer's web site.
 
G

Guest

Thanks so much. I'll try to get that all figured out. I'm pretty sure that
the speakers came with the computer. So I assume that would be the OEM,
rather than the motherboard? Is there a way to be certain of this. Sorry that
I'm not savy with the computer knowledge.
 
C

Cal Bear '66

Speakers would be irrelevant. Where are they plugged in?
If they are plugged into jacks built into the case, then you are
using a sound device built into the motherboard. If they are
plugged into an expansion card, then the audio adapter is an
add in card. What does Device Manager say under Sound
Video and Game Controllers (Control Panel>Device Manager?
 
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G

Guest

They are plugged into the back of the computer. When I went to the device
manager, and clicked on sound it didn't show any exclamation point or any
question about anything.

Linda
 
C

Cal Bear '66

They are plugged into jacks mounted on the case itself, right?
(not plugged into the skinny rectangular slots)
I would go to the manufacturer's web site and see if they have
Vista drivers. If they don't have any audio drivers for your
exact model, I would look at the specification for your computer
and see if you can discover the audio chip manufacturer. Or look
at all documentation that came with your computer. If it is a built
in audio adapter, it seems odd to me that nothing shows up
in Device Manager, are there any items listed under Unknown
Devices?


Linda said:
They are plugged into the back of the computer. When I went to the device
manager, and clicked on sound it didn't show any exclamation point or any
question about anything.

Linda
 
G

Guest

Yes they are plugged into the case, not usb type slots.

Thanks for the help. I'll go the the web site and see what I can do. I might
get back with you if I come up empty handed.

Linda
 
J

JW

In Device Maanger under Sound etc input sources are listed not output
device. In addition to checking your user's manual to be sure you have the
speakers plugged into the right location, check to see if you have use a
function key function to enable the external speakers.
It is very possible that you have the options of internal spekers only,
external speakers only or both sets of speakers and the default is internal
only.

They are plugged into jacks mounted on the case itself, right?
(not plugged into the skinny rectangular slots)
I would go to the manufacturer's web site and see if they have
Vista drivers. If they don't have any audio drivers for your
exact model, I would look at the specification for your computer
and see if you can discover the audio chip manufacturer. Or look
at all documentation that came with your computer. If it is a built
in audio adapter, it seems odd to me that nothing shows up
in Device Manager, are there any items listed under Unknown
Devices?


Linda said:
They are plugged into the back of the computer. When I went to the device
manager, and clicked on sound it didn't show any exclamation point or any
question about anything.

Linda
 
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C

Cal Bear '66

Device Manager lists the AUDIO ADAPTER -- card or chip (used for both input and output).
 
C

Cal Bear '66

Also, does the Task Bar Notification Area (far right) have a speaker icon on it?
Does the icon have a red X? If not, right click on it and choose Playback Devices
and go through the options there and set your audio device line output as the default.
While you are there click on the Sounds tab to test your sounds.


They are plugged into jacks mounted on the case itself, right?
(not plugged into the skinny rectangular slots)
I would go to the manufacturer's web site and see if they have
Vista drivers. If they don't have any audio drivers for your
exact model, I would look at the specification for your computer
and see if you can discover the audio chip manufacturer. Or look
at all documentation that came with your computer. If it is a built
in audio adapter, it seems odd to me that nothing shows up
in Device Manager, are there any items listed under Unknown
Devices?


Linda said:
They are plugged into the back of the computer. When I went to the device
manager, and clicked on sound it didn't show any exclamation point or any
question about anything.

Linda
 
C

Cal Bear '66

P.S. Is this a laptop or a desktop?


Also, does the Task Bar Notification Area (far right) have a speaker icon on it?
Does the icon have a red X? If not, right click on it and choose Playback Devices
and go through the options there and set your audio device line output as the default.
While you are there click on the Sounds tab to test your sounds.


They are plugged into jacks mounted on the case itself, right?
(not plugged into the skinny rectangular slots)
I would go to the manufacturer's web site and see if they have
Vista drivers. If they don't have any audio drivers for your
exact model, I would look at the specification for your computer
and see if you can discover the audio chip manufacturer. Or look
at all documentation that came with your computer. If it is a built
in audio adapter, it seems odd to me that nothing shows up
in Device Manager, are there any items listed under Unknown
Devices?


Linda said:
They are plugged into the back of the computer. When I went to the device
manager, and clicked on sound it didn't show any exclamation point or any
question about anything.

Linda
 
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