no restart

[p.mc]

Hi All

New pc. winxp pro sp2...up to date with microsoft updates. My problem is
when I restart the PC, it powers down to a black screen but stays in that
state. I then have to soft off the pc and boot up by pressing the start
button. the bios is pheonix award, I've looked around it, but can't see
anything obvious to sort the problem.

Any ideas?

 

[Guest]

This site may have some good info for you.
A shutdown troubleshooter http://aumha.org/a/shtdwnxp.htm

 

[p.mc]

Thanks Mark, I've looked herenbefore but it doesn't seem to help my specific
problem.