no mouse click in part of screen

[Lee]

Hi,

I have a client that is complaining about the mouse not clicking on links
etc. in one part of the screen. Here is what I have already looked at:

1) It's not relating to a wireless mouse battery/signal problem, as they are
using a wired mouse.
2) It's not relating to some type of Vista Sidebar gadget stacked above the
window as they are not running sidebar. (I am fairly certain you can't run a
gadget without the sidebar task runnung, if you can it still could be a
gadget...)
3) The client has one application open at a time, like myob or ie7 and it's
the same part of the screen all the time.
4) if they restore the window size and drag the window so that the
link/button they want to click is outside of this area the link/button works
fine.
5)Going by fairly intimate past knowledge of the customer it is highly
unlikely they have a virus or spyware. Their security software is always
current and up to date. and I get a phone call if anything happens that they
are unsure of (fun hey...)

Does anyone have a suggestion on how to diagnose what the problem stems
from? or possible causes of this problem?

Thanks Lee.

 

[DP]

Two things come to mind, but I doubt that either is the real culprit. But I
might as well throw them out there just to be sure:

1) Some screensavers and/or monitors have "hot corners" so that when your
pointer is in that corner, it starts the screensaver. If the problem area
for your customer is not in a corner, then obviously this is not an issue.
And even if it were, you'd think that clicking the mouse would do something,
even if only starting the screensaver.

2) Gadgets can be detached from the sidebar. That's how I run mine. It's
also possible to have a gadget always be on top. You can also adjust a
gadget's opacity down to 20 percent. However, unless it's a badly designed
gadget, even at 20% it should still be visible to the user.