No More Adobe Reader...HELP!

[Guest]

Hi -
I have a pre-inatalled OS [thanks, hp] and am not able to uninstall Adobe
Reader in order to update it: therefore a new install isn't possible,
either! To make things worse, cannot open .pdf files locally or from a
browser [which crashes as a result of even attempting it]. When trying
either, the Installer hangs.

Sometimes it's looking for :
msiExec.exe/I768 {AC766BA86...}

and at others:
c:\Windows\Cache\AdobeReader6.0\ENUBIG\AdobeReader6.0.msi
[in that case, all that the Cache has is Data1.cab with AcroRd32.exe and a
lot of other misc. files within it].

Tried a System Restore to go back to when I remembered my existing Ad. Rdr.
working - and it did once again - for a few days...now, nothing.

Ditto on the HELP - thanks in advance,
El.

 

[Guest]

to update adobe reader you shouldn't have to uninstall it. There is an update
option under the help menu.

 

[peter]

You could do the upgrade and let it overwrite the old adobe
peter

 

[Venger]

Have your tried downloading the 7.0 reader and just overwriting that
installation?

Venger

 

[S.Sengupta]

Did you try in Safe mode?

regards,
ssg MS-MVP

 

[Don MI]

Hi -
I have a pre-inatalled OS [thanks, hp] and am not able to uninstall Adobe
Reader in order to update it: therefore a new install isn't possible,
either! To make things worse, cannot open .pdf files locally or from a
browser [which crashes as a result of even attempting it]. When trying
either, the Installer hangs.

Sometimes it's looking for :
msiExec.exe/I768 {AC766BA86...}

and at others:
c:\Windows\Cache\AdobeReader6.0\ENUBIG\AdobeReader6.0.msi
[in that case, all that the Cache has is Data1.cab with AcroRd32.exe and a
lot of other misc. files within it].

Tried a System Restore to go back to when I remembered my existing Ad.
Rdr.
working - and it did once again - for a few days...now, nothing.

Ditto on the HELP - thanks in advance,
El.

Can you open Adobe Reader 6 ? If so, open it and go to Help. Select Repair.
Then try to uninstall.

If that does not work, try the Adobe forums at:
http://www.adobe.com/support/forums/main.html

Don

 

[Guest]

Hi -

Can you open Adobe Reader 6 ?

NO, it will not open.

If that does not work, try the Adobe forums at:
http://www.adobe.com/support/forums/main.html

I don't really want to register for one posting!

In regards to other replies, the INSTALLER is what is looking for the
missing files for 6.0 - even though I'm upgrading / installing a different
version - it can't find them so the process stops!

This is terribly frustrating, needless to say,
El

 

[Don MI]

Hi -
NO, it will not open.

I don't really want to register for one posting!

In regards to other replies, the INSTALLER is what is looking for the
missing files for 6.0 - even though I'm upgrading / installing a different
version - it can't find them so the process stops!

This is terribly frustrating, needless to say,
El

Must be.

The only suggestion that I have is to re-install Adobe Reader 6 to the same
folder. Since you appear not to have the Reader 6 installation files, check
the installation disks for some of your recent applications {or perhaps
those of a friend}. Many applications use *.pdf files for manuals and other
support files. These applications usually will have a folder with the
installation files for the Adobe Reader {just be sure you use those for
Reader 6}. Try doing a search for *.pdf files. Those in folders under
Program Files are likely applications that have the reader. If you can
borrow a copy of Acrobat 6, that CD has files for installing the Reader.

Then try the installation of Reader 7 again. You may need to go back a
cleanup/delete some residue folders.

Don

 

[Don MI]

Hi -
NO, it will not open.

I don't really want to register for one posting!

In regards to other replies, the INSTALLER is what is looking for the
missing files for 6.0 - even though I'm upgrading / installing a different
version - it can't find them so the process stops!

This is terribly frustrating, needless to say,
El

Also, this link may help:

http://www.adobe.com/support/techdocs/327675.html

Also, go back the Adobe Reader download page. Select Support, Support main.
In the Search box enter- Remove. You will get a number of technical papers,
such as the one above, that may help. I do not think you need to register.

Don

 

[Guest]

Hi -
I took Don's advice and spent some time in Adobe's support pages...
got a list of things to do in order to fully remove the 6.0 installation -
plus MSoft's Installer Clean-up Utility [or what have you].

Got the stinker out and 7.0 placed, instead - working .pdf's - golly!

Now, I'm already dreading the next System Restore or Recovery :-(

Thanks for all the tips,
El