no mixer device detected

[Guest]

I have recently purchased a new Philips psc724 sound card. I have disabled my
onboard Avance AC'97 audio in the bios and uninstalled the drivers. I then
proceeded to install my new soundcard which i accomplished successfully. or
so I thought. It turns out that I apparently have not got a mixer device
installed according to windows volume control, directx doesnt detect the card
either, and windows audio is active in computer management. The sound card
came with philips sound agent 2 and even this seems to not detect the card as
it says that sound is muted and if i click the mute button in it, the sound
agent program crashes. i have uninstalled the card and reinstalled several
times to no avail and even reverting back to my onboard sound card doesnt
correct the issue as I am still unable to play sounds. Please can someone
offer their assitance as I have tried everything I could think of and have
searched these message boards for some answers but could not find the
solution.

Any help appreciated!!!

 

[Phillips]

Since the Sound Agent does not detect the sound card, I suspect a wrong
Hall.dll. Usually, you have to do a 'clean install' following the
recommended order of hardware/software installation.
Another possible issue might be caused by HT - hyperthreading technology.
You can diasble HT in Bios (as well as OS hardware detection - set it to No)
and see if Sound Agent can detect your card.
Michael

 

[Guest]

I have uninstalled/reinstalled the hardware and software several times and
this does not solve the problem. Also I have no options in my bios referring
to HT - hyperthreading technology, nor OS hardware detection. My motherboard
is a Mirostar MS6533 and I have installed the latest version of the bios.