No incoming mail on Outlook Client - Mail server Exchange/Acitve Directory

[pwu]

I need some assistance as I am unable to get incoming mail.

Can you help me get incoming mail to work - perhaps I have configured
Outlook incorrectly?

Please bear with me as I am just starting out with Active
Directory/Exchange server/Outlook
and this posting is long as I have given all the details of setup.

Active Directory and Exchange was set up by someone else.

Configuration
==========
ISP: bigpond.com.au
MX - mail exchange record points to my server
Mail account: accounts
Domain: vh.local
Website: www.vh.com

Server
Windows 2003 service pack 1
Exchange Server
Active Directory
IP: 192.168.0.10

Client
Windows XP Professional service pack 2
Outlook
192.168.0.103

What I have done
=============
I have set up 'accounts' user in active directory and also set up a
mailbox.

I can send out outgoing mail from the client.

Incoming mail to the client does not work and I get an error message
when 'Test Account Settings' of 'unable to connect to the
incoming mail server(POP3)'.

The mailbox works OK as I can see incoming mail when I go onto Internet
Explorer and to this address:
http://192.168.0.10/exchange/accounts

Setup
====
Display Name: Accounts
Email Address: (e-mail address removed)
My Incoming Mail Server is POP3
Incoming mail server: 192.168.0.10
Outgoing mail server: mail.bigpond.com.au
Account Name: accounts
Password: *****
Remember password <- checked
Logon secure password authentication <- unchecked


Questions:
=======
1. Should the incoming mail server be pop.vh.com?
2. Should the incoming mail server be mail.vh.com?
3. Should the incoming mail server be vh.com?
4. Should the account name be vh\accounts?
5. Should I click onto secure password authentication?
6. Are there any other tests I should run or logs I should check?
7. Is there anything obvious I can do to get the incoming mail to work?

 

[Lanwench [MVP - Exchange]]

Inline....

This might have best been posted in microsoft.public.exchange.clients (with
perhaps a crosspost to m.p.exchange.admin).

In

I need some assistance as I am unable to get incoming mail.

Can you help me get incoming mail to work - perhaps I have configured
Outlook incorrectly?

Please bear with me as I am just starting out with Active
Directory/Exchange server/Outlook
and this posting is long as I have given all the details of setup.

Active Directory and Exchange was set up by someone else.

Configuration
==========
ISP: bigpond.com.au
MX - mail exchange record points to my server

No it doesn't....see below. Bigpond doesn't enter into this at all; they're
just providing the circuit/public IP.

Mail account: accounts
Domain: vh.local
Website: www.vh.com

I just did a lookup on your domain and you don't seem to be hosting vh.com's
mail on your server. The MX records are:

5 eforwardct.name-services.com. [TTL=3601] IP=216.163.188.58 [TTL=3601]
[US]
10 eforward7.name-services.com. [TTL=3601] IP=64.74.223.16 [TTL=3601]
[US]

Check out http://www.msexchange.org/tutorials/MF002.html for info on hosting
your own mail. You don't need anyone else's mail servers now; you have your
own.

There also seem to be some other problems -
http://www.dnsreport.com/tools/dnsreport.ch?domain=vh.com

Server
Windows 2003 service pack 1
Exchange Server
Active Directory
IP: 192.168.0.10

Client
Windows XP Professional service pack 2
Outlook
192.168.0.103

What I have done
=============
I have set up 'accounts' user in active directory and also set up a
mailbox.

I can send out outgoing mail from the client.

Incoming mail to the client does not work and I get an error message
when 'Test Account Settings' of 'unable to connect to the
incoming mail server(POP3)'.

Don't use POP3. Setup the mail profile to open the Exchange mailbox....not
access a POP server.

If all you wanted was POP mail, you wasted a lot of $ on Exchange. POP is
seriously limited and won't do much for you beyond very simple mail
transfer; opening the mailboxes directly gives you way more than that .

Did the techs who set up the server offer to give you any training? I'd
recommend it.

The mailbox works OK as I can see incoming mail when I go onto
Internet Explorer and to this address:
http://192.168.0.10/exchange/accounts

Setup
====
Display Name: Accounts
Email Address: (e-mail address removed)
My Incoming Mail Server is POP3
Incoming mail server: 192.168.0.10
Outgoing mail server: mail.bigpond.com.au
Account Name: accounts
Password: *****
Remember password <- checked
Logon secure password authentication <- unchecked


Questions:
=======
1. Should the incoming mail server be pop.vh.com?

Presuming you wanted to use POP, which I don't think you should, you would
use whatever pointed at your Exchange server (and the POP3 virtual server
would need to be running, as would the underlying Windows service). So, you
could use

2. Should the incoming mail server be mail.vh.com?
3. Should the incoming mail server be vh.com?
4. Should the account name be vh\accounts?
5. Should I click onto secure password authentication?
6. Are there any other tests I should run or logs I should check?
7. Is there anything obvious I can do to get the incoming mail to
work?

Yes; pull back a little bit and take a look at the larger picture.

Your clients should all be opening their mailboxes directly via MAPI (or RPC
over HTTP, or OWA). Not via POP.

Your Internet mail for vh.com should be sent directly to your Exchange
server, not to someone else's server for you to 'retrieve'

There may be other issues, but this is a good place to start. If the people
who set up your AD/Exchange left you holding the bag like this, I'd be a
little annoyed with them. SBS2003 might've been a better fit for you.....but
even with that, there is much to know!

 

[Lanwench [MVP - Exchange]]

Hit send too fast, sorry ....

In Lanwench [MVP - Exchange]
<[email protected]> typed:


Presuming you really wanted to use POP, which I don't think you should, you
would use whatever got to your Exchange server (and the POP3
virtual server would need to be running, as would the underlying
Windows service). So, you could use the FQDN of your server, or its IP
address, or its NetBIOS name (presuming you could resolve it).

Since vh.com is not your AD domain name, any hosts created such as pop. or
mail. or whatever. would need to be done by whomever hosts your public DNS.
See above.

See above.
<snip>

 

[pwu]

Thanks for your email.
Yes unfortunately the people who set the machines up left no
documentation and gave no training...

Lanwench [MVP - Exchange] wrote:
'Setup the mail profile to open the Exchange mailbox'

How do I do this in Outlook?

 

[Clockender]

Thanks for your email.
Yes unfortunately the people who set the machines up left no
documentation and gave no training...

Lanwench [MVP - Exchange] wrote:
'Setup the mail profile to open the Exchange mailbox'

How do I do this in Outlook?

2 ways

When you open Outlook for the first time it should prompt you to set up
the user profile, at this point so can select Exchange and then type in
the user's mailbox name.

You can also do this through the control panel for that user and click
on the mail icon. By clicking add you can select Exchange that way.
Hope that helps.