No help&support from main menu

[Guest]

hello, when I press the start button on the toolbar to get to the program
menu then try to click on ? HELP&SUPPORT I get error message #126. I looked
in my services and I cant get it to turn on that service!!!
Windows xp sp1

 

[Patti MacLeod]

Hi Tricia,

D/load and run the fix provided by Kelly Theriot:
http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
left-hand column -->Restore Help and Support Service)



Regards,

 

[Guest]

Hi Patti, thanks for the quick response but no luck. it comes back saying
cannot find "helpctr.exe. I did a search and the files seem to be there but I
cant seem to restore them am I over looking something to obvious?

 

[Patti MacLeod]

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

 

[Guest]

Hello, I cant seem to get the file to open with notepad, everytime I select
it. It either says run or save. Is there another way to the reg. file that I
downloade from Kellys site?

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

Hi Patti, thanks for the quick response but no luck. it comes back saying
cannot find "helpctr.exe. I did a search and the files seem to be there but I
cant seem to restore them am I over looking something to obvious?

 

[Guest]

P.S. I edited it on notepad and ran the file again and still am getting,
Error 126: COULD NOT FIND SPECIFIED MODULE

Hello, I cant seem to get the file to open with notepad, everytime I select
it. It either says run or save. Is there another way to the reg. file that I
downloade from Kellys site?

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

Hi Patti, thanks for the quick response but no luck. it comes back saying
cannot find "helpctr.exe. I did a search and the files seem to be there but I
cant seem to restore them am I over looking something to obvious?

:

Hi Tricia,

D/load and run the fix provided by Kelly Theriot:
http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
left-hand column -->Restore Help and Support Service)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

hello, when I press the start button on the toolbar to get to the program
menu then try to click on ? HELP&SUPPORT I get error message #126. I
looked
in my services and I cant get it to turn on that service!!!
Windows xp sp1

 

[Patti MacLeod]

Bummer :-(

The only other thing I can think of trying (besides a reinstall of Windows)
is to try reinstalling Help and Support. You'll need to have your Windows XP
install CD ready, as you will probably be prompted to insert it during the
install process.

Go to Start>Run and key in:
%windir%\inf\
Click on OK or hit ENTER
T
This should open a Windows Explorer window with the C:\Windows\inf folder
open. Scroll to locate the file named pchealth.inf Right-click on the
pchealth.inf file and select Install.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

P.S. I edited it on notepad and ran the file again and still am getting,
Error 126: COULD NOT FIND SPECIFIED MODULE

Hello, I cant seem to get the file to open with notepad, everytime I select
it. It either says run or save. Is there another way to the reg. file that I
downloade from Kellys site?

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

Hi Patti, thanks for the quick response but no luck. it comes back saying
cannot find "helpctr.exe. I did a search and the files seem to be there
but I
cant seem to restore them am I over looking something to obvious?

:

Hi Tricia,

D/load and run the fix provided by Kelly Theriot:
http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
left-hand column -->Restore Help and Support Service)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

hello, when I press the start button on the toolbar to get to the
program
menu then try to click on ? HELP&SUPPORT I get error message #126. I
looked
in my services and I cant get it to turn on that service!!!
Windows xp sp1

 

[Guest]

still no luck, thanks for your time patti. i really dont want to re-install
but there seems like I have no choice!!!

Bummer :-(

The only other thing I can think of trying (besides a reinstall of Windows)
is to try reinstalling Help and Support. You'll need to have your Windows XP
install CD ready, as you will probably be prompted to insert it during the
install process.

Go to Start>Run and key in:
%windir%\inf\
Click on OK or hit ENTER
T
This should open a Windows Explorer window with the C:\Windows\inf folder
open. Scroll to locate the file named pchealth.inf Right-click on the
pchealth.inf file and select Install.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

P.S. I edited it on notepad and ran the file again and still am getting,
Error 126: COULD NOT FIND SPECIFIED MODULE

Hello, I cant seem to get the file to open with notepad, everytime I select
it. It either says run or save. Is there another way to the reg. file that I
downloade from Kellys site?

:

No you're not overlooking something too obvious. I think the "cannot find
helpctr.exe" problem may stem from the fact that your system directory is
C:\Windows and not C:\WINNT
The reg file that I recommended you d/load and run has the path for
helpctr.exe set to C:\WINNT
Right-click on that d/loaded .reg file and select Open with>Notepad. When it
opens in a Notepad window, the first few lines should look like this:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINNT\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"


Change the WINNT to WINDOWS
Go to File>Save and then File>Exit

Now double-click on the .reg file to run it again.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

Hi Patti, thanks for the quick response but no luck. it comes back saying
cannot find "helpctr.exe. I did a search and the files seem to be there
but I
cant seem to restore them am I over looking something to obvious?

:

Hi Tricia,

D/load and run the fix provided by Kelly Theriot:
http://www.kellys-korner-xp.com/xp_tweaks.htm (scroll down to line 235,
left-hand column -->Restore Help and Support Service)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

hello, when I press the start button on the toolbar to get to the
program
menu then try to click on ? HELP&SUPPORT I get error message #126. I
looked
in my services and I cant get it to turn on that service!!!
Windows xp sp1