No Default Gateway and DNS problems


J

Joao Vargem

Hi.
I've recently moved home and after contracting an internet service I'm
unable to connect to the network.
We have two laptops here:
- One is Windows Vista which is able to connect without a glitch;
- The other (my laptop) is a Window XP with SP3 which is unable to connect.
- The wireless modem is a THOMSON TCW710.

This is what I've checked:
- We have a wireless connection, but I've also tried connecting my laptop
via cable and it doesn't work.
- My laptop is set for obtaining the IP address automatically.
- When I start windows, I get an IP address, the DHCP server and the DNS
servers.
However I DO NOT get a Default Gateway.
- This is the output of the ipconfig /all command (I've omitted the
bluetooth and VM ware connection to keep this short):

Windows IP Configuration
Host Name . . . . . . . . . . . . : jvargem-pt
Primary Dns Suffix . . . . . . . : pt.oracle.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : pt.oracle.com
ara
oracle.com

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit
Controller
Physical Address. . . . . . . . . : 00-15-C5-58-C3-A1

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : ara
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
Network Connection
Physical Address. . . . . . . . . : 00-18-DE-A5-16-7A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 62.42.230.24
62.42.63.52
Lease Obtained. . . . . . . . . . : sábado, 5 de Setembro de 2009
11:11:14
Lease Expires . . . . . . . . . . : sábado, 12 de Setembro de 2009
11:11:14

- The Windows Vista laptop gets the exact same information as my laptop
(with a different IP address naturally) but it also gets a Default Gateway.
- The Default Gateway IP is the same as the DHCP server.
- If I manually set my laptop's network configuration, also entering the
default gateway, I still cannot connect.
- I have a Symantec Protection Agent 5.1 firewall. I've tried disabling it,
but that didn't change anything
- I can ping the DHCP.
- However I can't open the modem configuration page (which is in the same IP
as the DHCP server).
It works fine from the Windows Vista laptop.
- If I try to perform an ipconfig /renew, I get the message "unable to
contact your DHCP server. Request has timed out.".
- When I use the Windows diagnostic tool, it complains about the DNS servers
(can't ping them).
The fact is that the Windows Vista can't ping the DNS servers either, but
its able to connect to the network.
- the Windows Messenger diagnostic tool also complains about the DNS Servers
and gateway.
If I set the configuration manually, it only complains about the DNS
servers.
- If I try on other networks, the laptop connects without any problems.

Can't think of anything else to tell you.
I've been looking into this and searching the web for the last two days and
couldn't find anything.
I'm guessing there must be some incompatibility between the THOMSON modem
and my laptop configuration.
Any ideas?
Thanks a lot.
 
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J

Jack [MVP-Networking]

Hi
The DNS server is stated as: DNS Servers . . . . . . . . . . . :
62.42.230.24 62.42.63.52
Those are external IPs of the ISP's DNS server.
Usually when using a Router, and the TCP/IP is set to Auto Obtain, it should
read like this.
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1

If the computer's TCP/IP stack is configured correctly, there is some thing
miss-configured in the Router that might cause it.
Jack (MS, MVP-Networking).
 
J

James Egan

I'm guessing there must be some incompatibility between the THOMSON modem
and my laptop configuration.
Any ideas?

I wouldn't guess that. Top of my list of suspects would be the third
party firewall. Merely disabling it often isn't enough to remove it
from the list of suspects and the only sure way is to uninstall it and
see what happens. You can always re-install it afterwards.


Jim.
 
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J

Joao Vargem

Hi.
I'm currently connected at my girlfriend parents house. Everything works
fine as usuall but the IP information is a bit different than the one I get
at my home:

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG
Network Connection
Physical Address. . . . . . . . . : 00-18-DE-A5-16-7A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.35
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 10.93.171.169
DNS Servers . . . . . . . . . . . : 80.58.61.250
80.58.61.254
Lease Obtained. . . . . . . . . . : domingo, 6 de Setembro de 2009
15:57:50
Lease Expires . . . . . . . . . . : quarta-feira, 9 de Setembro de
2009 15:57:50

Here the "Default Gateway" is set and its different than the "DHCP Server".
On my girlfriends Vista laptop the Gateway and DHCP share the same IP.
So it seems to be something in the router configuration.
I just have no idea what and can't understand why Vista works ok when XP
doesn't!
Thanks
 

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