No CD-Rom drive in Device Manager; No error reported by XP either.

[Ragnarkar]

My friend just installed XP on his computer using the CD and now,
ironically, XP doesn't detect the CD-Rom drive on the system. No CD-Rom
drive in either Device Manager, Windows Explorer, or My Computer. The Add
Hardware Wizard doesn't detect a CD-rom drive either. All the cables are
intact as well. What could be wrong or do I need to provide more specific
information on his system? Thanks.

 

[Carey Frisch [MVP]]

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

Also see:

Restore CD/DVD Drives
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

[Courtesy of MS-MVP Doug Knox]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

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:

| My friend just installed XP on his computer using the CD and now,
| ironically, XP doesn't detect the CD-Rom drive on the system. No CD-Rom
| drive in either Device Manager, Windows Explorer, or My Computer. The Add
| Hardware Wizard doesn't detect a CD-rom drive either. All the cables are
| intact as well. What could be wrong or do I need to provide more specific
| information on his system? Thanks.

 

[Cari \(MS-MVP\)]

If it's not in the Device Manager, is it showing in the BIOS? If not, it's
not working.