no address book

[ats1098]

I recently transferred several users PST files from one 2003 server to
another both running Outlook 2003 with Terminal services. No one has any
contacts in their address book and when you try to open it you get a error
box: "The address list could not be displayed. The contacts folder associated
with this address list could not be opened; it may have moved or deleted, or
you do not have permissions."

The cached email contacts are working and pop up instantly when drafting a
new email. I exported the contacts in a Xls, Csv, and Txt and imported to the
new Outlook but got nowhere.

Any help would be great.

Steve

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[ats1098]

Thanks Diane. By going to the properties and toggling the "enable as email
address book" off then back on and reopening Outlook, that worked. You were
also correct, my contact were there all along.

Is there an easy way to get rid of all my triplicate contacts from my
multiple importations?

Steve

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I recently transferred several users PST files from one 2003 server to
another both running Outlook 2003 with Terminal services. No one has any
contacts in their address book and when you try to open it you get a error
box: "The address list could not be displayed. The contacts folder
associated
with this address list could not be opened; it may have moved or deleted,
or
you do not have permissions."

The cached email contacts are working and pop up instantly when drafting a
new email. I exported the contacts in a Xls, Csv, and Txt and imported to
the
new Outlook but got nowhere.

Any help would be great.

Steve