Nikon Coolpix camera USB transfer "device not recognised" by XP.


C

Colin Gordon

I've recently bought a Time base unit (AMD 2400+, etc.,
etc.) running XP SP1. Has USB Hub and mass storage ports.
XP comes up "device not recognised" when I power on Camera
to transfer pictures when it's plugged in to any of the
USB ports. NikonView 6 software has loaded OK with no
errors from XP so all drivers should be there (i.e. the
Nikon PTP Driver off the camera CD). XP is supposed to
auto-recognise this camera and start up Nikon Transfer
window to transfer pictures (i.e. it should be "plug and
play"???).

Device Manager has "Unknown Device" in USB list when I
plug in camera to USB and power it on. Device Tab says no
drivers are installed? but supposedly XP has successfully
installed them from the Nikon CD.

I've tried all sorts of things recommended by Nikon, Time,
Microsoft KB but it hasn't worked (e.g. uninstall /
reinstall Nikon Software, try to update driver with XP
wizard, etc.).

Can anyone suggest anything or help if you have seen a
similar problem.

I definitely think it's to do with the Device Drivers /
USB ports and is a computer problem. Camera's OK. My mate
has exact same camera and plugged it in to his machine
which is running Windows ME and it came up no problem and
tranferred the pictures.

I bought this camera as it was the newest addition to the
Coolpix series from Nikon and supposed to be XP
compatible, plug'n'play, etc?!

Cheers.
Colin.
 
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T

Ted

Colin Gordon said:
I've recently bought a Time base unit (AMD 2400+, etc.,
etc.) running XP SP1. Has USB Hub and mass storage ports.
XP comes up "device not recognised" when I power on Camera
to transfer pictures when it's plugged in to any of the
USB ports. NikonView 6 software has loaded OK with no
errors from XP so all drivers should be there (i.e. the
Nikon PTP Driver off the camera CD). XP is supposed to
auto-recognise this camera and start up Nikon Transfer
window to transfer pictures (i.e. it should be "plug and
play"???).

Device Manager has "Unknown Device" in USB list when I
plug in camera to USB and power it on. zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
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Q

Quaoar

Colin said:
I've recently bought a Time base unit (AMD 2400+, etc.,
etc.) running XP SP1. Has USB Hub and mass storage ports.
XP comes up "device not recognised" when I power on Camera
to transfer pictures when it's plugged in to any of the
USB ports. NikonView 6 software has loaded OK with no
errors from XP so all drivers should be there (i.e. the
Nikon PTP Driver off the camera CD). XP is supposed to
auto-recognise this camera and start up Nikon Transfer
window to transfer pictures (i.e. it should be "plug and
play"???).

Device Manager has "Unknown Device" in USB list when I
plug in camera to USB and power it on. Device Tab says no
drivers are installed? but supposedly XP has successfully
installed them from the Nikon CD.

I've tried all sorts of things recommended by Nikon, Time,
Microsoft KB but it hasn't worked (e.g. uninstall /
reinstall Nikon Software, try to update driver with XP
wizard, etc.).

Can anyone suggest anything or help if you have seen a
similar problem.

I definitely think it's to do with the Device Drivers /
USB ports and is a computer problem. Camera's OK. My mate
has exact same camera and plugged it in to his machine
which is running Windows ME and it came up no problem and
tranferred the pictures.

I bought this camera as it was the newest addition to the
Coolpix series from Nikon and supposed to be XP
compatible, plug'n'play, etc?!

Cheers.
Colin.

Typically, the driver(s) must be installed before the camera is
connected the first time. Connect the camera. Remove everything
related to the camera from Device Manager, Add/Remove Programs, not
forgetting the TWAIN application. Shut down. Disconnect the camera.
Restart, install the drivers and software. Connect the camera at this
point.

Q
 
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M

Michael Leon [MSFT]

I do not have this camera next to me at the moment, but lets check a few
things first:

1. The camera may come with 2 modes. One for a TWAIN driver, another
switched the device in PTP mode. Check your Nikon Manual to be sure the
camera comes in only the one mode or if in two modes - verify you camera is
in PTP mode.

2. Next, is the hub powered externally? (That is does the hub have it's own
power plug?) Some USB hubs power of the computer and therefore sometimes are
unreliable connection-wise.

3. Have you tried plugging the camera directly in the computer's USB port
(w/o the hub)? If the camera works, then you have issue with the hub and not
the camera.

- me
 

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