New XP HP Laptop crashing with Event ID: 1003 System Error

[Allyn]

I have a friend who just purchased a new HP laptop last week and had it
downgraded and shipped with XP Pro. Old spreadsheets and documents were moved
over and Office 2007 was installed last Thursday (laptop has only been used 5
days), and it has all critical and most noncritical updates. Outside of
these, the laptop is as it was shipped.

Twice today the machine crashed. The event viewer shows the following:
Event ID: 1003
Source: System Error
Error code 1000000a, parameter1 036ed0e0, parameter2 0000001c, parameter3
00000000, parameter4 806e4f7b.

The system is running XP SP3, IE7. I have a minidump file, but I'm not
really sure how to read it or what I'd be looking for. Anyone have any ideas
what I might check for? It appears to be crashing at random. Once when
working on a document and one when browsing.

Thank you.

 

[Malke]

I have a friend who just purchased a new HP laptop last week and had it
downgraded and shipped with XP Pro. Old spreadsheets and documents were
moved over and Office 2007 was installed last Thursday (laptop has only
been used 5 days), and it has all critical and most noncritical updates.
Outside of these, the laptop is as it was shipped.

Twice today the machine crashed. The event viewer shows the following:
Event ID: 1003
Source: System Error
Error code 1000000a, parameter1 036ed0e0, parameter2 0000001c, parameter3
00000000, parameter4 806e4f7b.

The system is running XP SP3, IE7. I have a minidump file, but I'm not
really sure how to read it or what I'd be looking for. Anyone have any
ideas what I might check for? It appears to be crashing at random. Once
when working on a document and one when browsing.

Random lockups are usually caused by bad hardware. Usually if hardware is
going to fail it will do so quite soon or go for years. Your friend can do
some hardware testing, starting with the RAM, but probably he should return
the laptop under warranty for replacement.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Malke