new monitor

[nireman]

I have a 4 year old computer wHich has only the on board graphics card.
I have been given a new monitor, when I plug it in,the start up process
appears on screen, Then when it starts to boot up the screen goes black and
it says on the screen (out of range) I think this means the graphics card is
out of range. do the newer flat screen monitors require a minimum size
graphics card, I think the on board card I have is 8mb. any help would be
greatly appreciated.

 

[Leonard Grey]

You need to purchase and install a video card that supports the
monitor's native resolution.

The monitor's native resolution should be all over the user manual and
the manufacturer's website.

You do not need to purchase a fancy, expensive video card.

 

[nireman]

unfortuantely, I bought this from currys as ex showroom stock, no manual. I
have tried the manufacturers website ( AOC ) I can find nothing for this
model ( advent mw19e ) I found online a recomendation to go to device manager
in safe mode an uninstall th video driver and restart my computer. will this
leave me without a card altogether and a blank screen

 

[philo]

I have a 4 year old computer wHich has only the on board graphics card.
I have been given a new monitor, when I plug it in,the start up process
appears on screen, Then when it starts to boot up the screen goes black
and
it says on the screen (out of range) I think this means the graphics card
is
out of range. do the newer flat screen monitors require a minimum size
graphics card, I think the on board card I have is 8mb. any help would be
greatly appreciated.

Just boot to safe mode and re-adjust your video resolution


(hit F8 after the bios messages but before the OS begins to load)

 

[Bob Lucas]

The monitor model number of your new monitor includes the letter
"w". Have you purchased a wide-screen (ratio 16:9) monitor.

If your video card does not support widescreen ratios, then it
will never provide a satisfactory display on a widescreen
monitor. If that is the case, you should follow previous advice
and install a newer video card that does support widescreen.

I presume your old monitor does works OK. If so, you could try
the following workaround - to confirm whether you require a new
video card.

Connect your old monitor and boot into Win XP (not safe mode).
Open Control Panel and click on the Display option. The actual
description of this option might vary, depending upon the type of
video card.

Make a note of the current settings. Then, change them to the
lowest colour quality, resolution and refresh rate that your old
monitor supports. These will probably be 16 bit, 800 x 600 and
60 Hz refresh rate. Save your changes and shut down your
computer.

Connect the new monitor and re-boot. If you can see a picture
using the lowest settings on the new monitor, try increasing the
settings progressively, until you you reach the maximum settings
that the monitor will display. If you have a widescreen
monitor - and the display options do not include any 16:9 ratios,
then you will definitely need to install a new video card.

If you cannot obtain a satisfactory display on the new monitor,
change everything back to the lowest settings and shut down your
computer. Reconnect your old monitor. Reboot, and restore the
previous video settings.

You asked whether you should go to device manager in safe mode,
uninstall the video driver and restart your computer. There
really would
be little point, particularly if your existing video card is
incompatible with the monitor. If you decide to uninstall the
video driver, you do so at your own risk.

However, safe mode uses native video drivers from your operating
system - so provided your actual hardware (i.e. the on-board
video card) is serviceable, you should never be faced with a
blank screen in safe mode.

Before you even contemplate uninstalling the existing video
driver, you should set a Restore Point - just in case. This will
enable you to reboot into Safe Mode - and revert to a previous
configuration, if you get into trouble. However, make sure you
also have access to your video driver files, in case you need to
reinstall them.

I presume you are in the UK. UK law requires that unless you
accepted a defect that was pointed out to you before you
completed the purchase, anything you purchase from a retail store
must be "fit for purpose". The monitor should work, even if you
don't have the operating manual. If it doesn't work, it is not
"fit for purpose".

I doubt whether incompatibility with an old video card means that
the monitor is not "fit for purpose" - unless you asked the
salesman whether it was suitable for use with a particular
computer. Even so, you might be entitled to return the monitor
and claim a refund.

Currys is part of the DSG Group - and is the same company as PC
World. "Advent" is one of their own-label brands.

I searched the support sections on the PC World website at
("http://support.pcworld.co.uk/Layout.aspx?CatID={ad69e70c-dcc7-48b5-86c5-b0980ea8a905}&ID={1d5da0f0-60f6-49fe-a9de-d3386432e315}").
Unfortunately, I couldn't identify your particular model.

However, the monitor should still benefit from a 12-month
warranty, if you purchased it recently. Consequently, I suggest
you request email support from
http://support.pcworld.co.uk/Email/Step1.aspx.

PC World should be able to provide details of the specification -
including the native resolution. This will help you to select a
suitable video card.

 

[Bob Lucas]

As an afterthought, the manufacturer might have released a later
driver for your on-board video card, which provides support for
widescreen monitors. Consequently, there are two additional
things you could try.

Open Control Panel | System | Hardware | Device Manager. Scroll
down to Display Adaptors and make a note of the type of adaptor.
Then, right click on the name of the display adapter, select
"Properties" and make a note of the driver version.

Right click on the name again - and select "Update Driver ...".
Allow Win XP to search Windows Update for later drivers. If it
finds and installs a new driver, that might resolve your problem.

If Win XP cannot find a better driver, search the Internet for
later drivers and visit the manufacturer's website - in case a
later driver is available for download.

Otherwise, you will be back at square one. Install a new video
card - or return the monitor for a refund.

 

[nireman]

did as you suggest,But the resolution resets itself to minimum,
uninstalled the video card and rebooted, card reinstalled drivers and still
nothing

 

[Bob Lucas]

Yet another afterthought. Have you googled against Advent MW19E
?

A posting at
http://www.w00tw00t.co.uk/support/viewtopic.php?f=7&t=3809
indicated that although the native resolution is 1440 x 900, a
setting of 1280 x 960 displays OK.

You will find additional guidance at
http://www.w00tw00t.co.uk/support/viewtopic.php?p=4381.

 

[philo]

did as you suggest,But the resolution resets itself to minimum,
uninstalled the video card and rebooted, card reinstalled drivers and
still
nothing

In that case, your on-board graphics card may just plain not be capable of
giving the resolution you need for your new monitor. (Assuming you have the
latest drivers)

You should be able to get it to work by simply installing a new video card
in the appropriate slot

 

[nireman]

thank you everybody,I think I have to upgrade to another graphics card.

I am using a nec powermate VL4 ( a bit dated but reliable and adequate for me)

I hope they still make cards for it, does anybody have any idea what type of
card is compatible

 

[Bob Lucas]

Firstly, is your computer the same as the one at
http://www.nec.co.th/html/download/Brochure/PMATEVL4.PDF?

You may have an earlier model . However, according to the
on-line brochure, the computer has an Integrated Intel® Extreme
Graphics i845GL chipset. I'm not sure whether that chipset is
capable of widescreen resolution - but it would definitely be a
good idea to install the latest drivers..

Have you checked the type of video adaptor and the driver
version (via Device Manager)?

If Device Manager indicates that your integrated Graphics card
has an Intel chipset, visit

www.intel.com/support/graphics/intel845g/#anchor1 and

www.intel.com/support/chipsets/sb/CS-009236.htm.

The latter page has a link to a driver update utility, which
might provide an easy solution to your problem.

Install the latest drivers and follow my previous advice - to set
the video output to the lowest resolution. Then, connect your
new monitor and see whether you can set the resolution to 1440 x
900 (or any lower 16:9 resolution). If the graphics properties
do not offer 1440 x 900, increase the resolution progressively
until you find one that works OK.

If you discover that even with the latest drivers, your graphics
card still cannot support a widescreen TFT monitor, remove the
casing from your computer and check whether you have any vacant
PCI slots.

Provided you have a spare PCI slot, visit a friendly computer
retailer and purchase a PCI video card that supports 1440 x 900
resolution. PC World should stock them - but may not be the
cheapest. If the retailer can't advise, go elsewhere. However,
virtually all of the latest graphics cards should support this
resolution - and you certainly don't require an expensive, top of
the range card for an elderly computer.

 

[Mike Hall - MVP]

I have a 4 year old computer wHich has only the on board graphics card.
I have been given a new monitor, when I plug it in,the start up process
appears on screen, Then when it starts to boot up the screen goes black
and
it says on the screen (out of range) I think this means the graphics card
is
out of range. do the newer flat screen monitors require a minimum size
graphics card, I think the on board card I have is 8mb. any help would be
greatly appreciated.

Start the computer up in Safe Mode..

Go to Display settings and set the refresh rate from whatever it is now to
60hz..

Reboot the computer..