New Maxtor 120 GB HDD locks up my computer...

[Ant]

Hello all.

I am having a problem with my new added HDD for my computer upgrade.
Last week, I replaced my WinFast A250 LE TD - MyVIVO Edition Ti4200
video card with an ATI All-In-Wonder Radeon 9800 Pro (128 MB) and added
a Maxtor DiamondMax Plus 120 GB HDD (6Y120P0; 7200 RPM; 8 MB cache).
Since I already had a CD burner, a DVD-ROM drive, two existing HDDs,
etc. and wanted to add a new HDD, I had to my ASUS BIOS enable the Raid
feature (http://www.anycities.com/user/mainboards/asus/asus.html).

I had problems with my Windows XP Professional SP1 (all updates) with
lock ups (HDD light get stuck, Windows become unresponsive after a few
seconds -- can't even ping this computer from another machine, and then
I am forced to do a hard reboot). Windows' event logs showed problems:

Event Type: Error
Event Source: ultra
Event Category: None
Event ID: 9
Date: 9/22/2003
Time: 12:12:45 AM
User: N/A
Computer: Box
Description:
The device, \Device\Scsi\ultra1, did not respond within the timeout period.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 10 00 01 00 64 00 ......d.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 57 05 00 00 00 00 00 00 W.......
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 02 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........


Event Type: Error
Event Source: ultra
Event Category: None
Event ID: 9
Date: 9/22/2003
Time: 12:12:59 AM
User: N/A
Computer: Box
Description:
The device, \Device\Scsi\ultra1, did not respond within the timeout period.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 10 00 01 00 64 00 ......d.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 0b 05 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 02 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........


Sometimes, I heard clucking sounds (not clicks). I don't know what that
means. I found out disabling WinXP Promise MBUltra133 (PDC20276) IDE
Controller OR disabling Pure-UDMA (PDCC20276 BIOS v2.2.0.1020.13 BIOS
will not show these problems. Basically, I have no new HDD when I do
this. Eventually after trials and errors, I found out the cable ribbon
(used before) was bad because BIOS eventually couldn't find my new HDD
anymore (D2; Maxtor 6Y120P0; LBA; 117248 MB; UDMA 6). I notice this
happens after the computer has been powered on for over 30 minutes.

New cable (80 pin conductor ATA) fixed it for a day, then the problem
SLOWLY came back. I had a lock up when I tried to access fils from the
new HDD last night. Tonight, I tried to record a video from my ATI's TV
tuner and computer locked up. A few hours later, I had more lock ups and
heard clucking noises! Maybe a heat issue (don't I have enough cooling
now)? Why did the new cable replaced worked for a day? Shouldn't the
cables be able to handle the heat if it is damaged by heat? My
motherboard is usually 109 degrees (F) and CPU is average 120 degress
(F). However, I have seen the CPU go high as 140 degrees(F) when gaming
or doing anything intensive.

My computer specification can be found at
http://alpha.zimage.com/~ant/antfarm/about/computers.txt (primary
computer) and MSINFO32 results are at
http://apu.edu/~philpi/temp/msinfo32.txt (374 KB)
Using WindowsXP Promise MBUltra 133 (PDC20276) IDE Controller;
8/29/2002; v2.0.1020.40.

For now, I will leave the new HDD disabled in Windows until I can figure
out what is going on and to avoid more annoying lock ups. I am going to
run Maxtor's powermax.exe overnight.

Thank you in advance.
--
"Caution is not cowardice; even the ants march armed." --Ugandan Proverb
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[Ron Sommer]

Replace the 15 GB drive with the 120 GB drive.
It would be easier to change the drives than to gt five IDE devices
installed.

 

[Ant]

Replace the 15 GB drive with the 120 GB drive.
It would be easier to change the drives than to gt five IDE devices
installed.

Well, I would like to keep the older HDD because of my dual boot setups
with Linux EXT3 partitions. Why waste a HDD? I will only switch if there
is a problem. Is it not posible to have three IDE HDDs installed together?
--
"We have to break with what must be broken with once and for all... and
we have to take the suffering upon ourselves... Freedom and power--power
above all. Power over all the tumbling vermin and over all the
ant-hill!" --Fedor Dostoevsky
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/ /\ /\ \ Phillip Pi (Ant); The Ant Farm: http://antfarm.ma.cx
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\ _ / Remove ANT if replying by e-mail from a newsgroup.
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[Knoj]

Yes you can have more than 3 hard drives. I to have a promise raid card
in my system and have multiple hard drives. I have 2 MB IDE ports and 2
MB raid ports. Each can handle 2 devices for a total of 8.

This sounds like a driver issue more than an XP issue. You should check
Windows Update, Promise, and Asus for updated drivers. Also you should
check with Asus an verify that your raid card is combined raid/ATA
combo. It is possible that it's a raid only card and requires you to set
up a raid. It is also possible that you need to enable the ATA setup
within your BIOS.

For example my BIOS allows me to turn on and off the raid adapter. When
turned on it has a setting to choose between RAID and ATA. I currently
have it set to ATA, but if I switch it to RAID I get myself into all
kinds of trouble. Sounds a lot like whats happening to you. Also make
sure to check for any BIOS updates from Asus.

 

[Plato]

Well, I would like to keep the older HDD because of my dual boot setups
with Linux EXT3 partitions. Why waste a HDD? I will only switch if there
is a problem. Is it not posible to have three IDE HDDs installed together?

3 is not a problem on a standard PC with no additional controllers.

 

[Ant]

OK. This doesn't appear to be an OS problem. Finally, I got an error
from Maxtor PowerMax v4.06's burn-in tests (don't know how long it took
or which test it failed): Y32S57

Yes you can have more than 3 hard drives. I to have a promise raid card
in my system and have multiple hard drives. I have 2 MB IDE ports and 2
MB raid ports. Each can handle 2 devices for a total of 8.

This sounds like a driver issue more than an XP issue. You should check
Windows Update, Promise, and Asus for updated drivers. Also you should
check with Asus an verify that your raid card is combined raid/ATA
combo. It is possible that it's a raid only card and requires you to set
up a raid. It is also possible that you need to enable the ATA setup
within your BIOS.

For example my BIOS allows me to turn on and off the raid adapter. When
turned on it has a setting to choose between RAID and ATA. I currently
have it set to ATA, but if I switch it to RAID I get myself into all
kinds of trouble. Sounds a lot like whats happening to you. Also make
sure to check for any BIOS updates from Asus.

--
"The ants and termites have renounced the Hobbesian war." --Petr Kropotkin
/\___/\
/ /\ /\ \ Phillip Pi (Ant); The Ant Farm: http://antfarm.ma.cx
| |o o| | E-mail: (e-mail address removed) or (e-mail address removed)
\ _ / Remove ANT if replying by e-mail from a newsgroup.
( )

 

[Knoj]

OK. This doesn't appear to be an OS problem. Finally, I got an error
from Maxtor PowerMax v4.06's burn-in tests (don't know how long it
took or which test it failed): Y32S57

Luckily Maxtor has a great warranty program. If your drive is under
warranty they will send you a replacement hard drive and then you send back
your current hd in the same shipping container within 30 days. I don't
remember, but I don't think you even have to pay for shipping the broken hd
back. To see if your HD is under warranty and how and where to call follow
this link. I suggest you have the drive in front of you when you check the
link and call them. They will need 2 or 3 numbers off the hard drive.


http://www.maxtor.com/en/support/service/index.htm

 

[Phillip Pi]

Luckily Maxtor has a great warranty program. If your drive is under
warranty they will send you a replacement hard drive and then you send back
your current hd in the same shipping container within 30 days. I don't
remember, but I don't think you even have to pay for shipping the broken hd
back. To see if your HD is under warranty and how and where to call follow
this link. I suggest you have the drive in front of you when you check the
link and call them. They will need 2 or 3 numbers off the hard drive.

Thanks. I only had it for a week. I think I will return it and get a
Western Digital HDD. I heard Maxtor HDDs get hot and not that great. But
maybe I have a cooling problem since the symptoms doesn't show up after
an hour or so of computer uptime.

You can see replies on
http://groups.google.com/[email protected]&frame=off
--
Phillip Pi
(e-mail address removed) (remove ANT to reply by e-mail)
Please do NOT e-mail me for technical support.
Software Quality Assurance Analyst
Norton Internet Security
Symantec

 

[Knoj]

Thanks. I only had it for a week. I think I will return it and get a
Western Digital HDD. I heard Maxtor HDDs get hot and not that great. But
maybe I have a cooling problem since the symptoms doesn't show up after
an hour or so of computer uptime.

Glad that we could help out, well not really, but hey can't fix everything
I guess. All my current drives are Maxtor and always will be. I've only
ever had one drive issue and that was a 3 year old drive that they replaced
at their cost. I think I still have a 1gb made years ago that still runs
like a dream. I gave up on WD and Seagate years ago, their customer service
if there are any issues really suck. But to each his own.

 

[Phillip Pi]

Glad that we could help out, well not really, but hey can't fix everything
I guess. All my current drives are Maxtor and always will be. I've only
ever had one drive issue and that was a 3 year old drive that they replaced
at their cost. I think I still have a 1gb made years ago that still runs
like a dream. I gave up on WD and Seagate years ago, their customer service
if there are any issues really suck. But to each his own.

I might not be a defected drive. It could be heat issue because the
symptoms and problems don't show up when I turn on the computer after
coming home. It takes an hour or more to see the problem. It is hard to
say what the problem is. I can say it is not an OS problem since I had
an error during DiskMax burn-in tests overnight.
--
Phillip Pi
(e-mail address removed) (remove ANT to reply by e-mail)
Please do NOT e-mail me for technical support.
Software Quality Assurance Analyst
Norton Internet Security
Symantec

 

[Ant]

I might not be a defected drive. It could be heat issue because the
symptoms and problems don't show up when I turn on the computer after
coming home. It takes an hour or more to see the problem. It is hard to
say what the problem is. I can say it is not an OS problem since I had
an error during DiskMax burn-in tests overnight.

OK, another confirmation it is not OS related now. Now, Promise BIOS
sometimes cannot find the new drive. Obviously, Windows hasn't loaded
yet. Oh well. Thanks all.
--
"Be thine enemy an ant, see in him an elephant." --Turkish Proverb
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/ /\ /\ \ Phillip Pi (Ant); The Ant Farm: http://antfarm.ma.cx
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\ _ / Remove ANT if replying by e-mail from a newsgroup.
( )

 

[Bee]

Glad that we could help out, well not really, but hey can't fix everything
I guess. All my current drives are Maxtor and always will be. I've only
ever had one drive issue and that was a 3 year old drive that they replaced
at their cost. I think I still have a 1gb made years ago that still runs
like a dream. I gave up on WD and Seagate years ago, their customer service
if there are any issues really suck. But to each his own.

Do you know Amstrad was brought down, reputedly, by one huge, defective
consignment of HD from one of these two manufacturers? A. Sugar himself
made that revelation in a TV interview.

I also use Maxtor.

 

[Bee]

Glad that we could help out, well not really, but hey can't fix everything
I guess. All my current drives are Maxtor and always will be. I've only
ever had one drive issue and that was a 3 year old drive that they replaced
at their cost. I think I still have a 1gb made years ago that still runs
like a dream. I gave up on WD and Seagate years ago, their customer service
if there are any issues really suck. But to each his own.

Do you know Amstrad was brought down, reputedly, by one huge, defective
consignment of HD from one of these two manufacturers? A. Sugar himself
made that revelation in a TV interview.

I also use Maxtor