New install: PC won't go into Sleep mode

[JohnWillsteed]

My PC won't go into Sleep or Hibernate mode.

If I go to Turn Off and click Stand By, I get a black screen, I hear the
HDD/s switching off, but the fans are still going.

After about 15 seconds I get a blue screen, and then the 'account welcome
screen'... 'To begin click your user name'. There is only one, 'John'
indicated as logged on.

If I click Start I get an option to Log-off, If I click that I get a box
with 'Log-off Windows' and options of 'Switch user' and 'log-off...

And so on, it goes around in circles. It seem to think there is another
account logged on (I've previously had warnings re: another ative user might
lose data), and I seem to have no way of seeing what else it thinks is logged
on, or how to switch it off. When I had the reinstall the engineers did
create a new account 'John'. Previously the PC recognised 'JohnWillsteed' as
the admin, and I had none of this accounts/logging in procedure, i.e. it
booted right up without going through this step.

The upshot is that my PC will not go into Sleep or Hibernate mode. And so
when I leave my PC, I am faced with having to shut everything down which is a
real pain particularly if I am involved in something using multi-windows and
complex, and only away for an hour or two

 

[Shenan Stanley]

My PC won't go into Sleep or Hibernate mode.

If I go to Turn Off and click Stand By, I get a black screen, I
hear the HDD/s switching off, but the fans are still going.

After about 15 seconds I get a blue screen, and then the 'account
welcome screen'... 'To begin click your user name'. There is only
one, 'John' indicated as logged on.

If I click Start I get an option to Log-off, If I click that I get
a box with 'Log-off Windows' and options of 'Switch user' and
'log-off...

And so on, it goes around in circles. It seem to think there is
another account logged on (I've previously had warnings re:
another ative user might lose data), and I seem to have no way of
seeing what else it thinks is logged on, or how to switch it off.
When I had the reinstall the engineers did create a new account
'John'. Previously the PC recognised 'JohnWillsteed' as the admin,
and I had none of this accounts/logging in procedure, i.e. it
booted right up without going through this step.

The upshot is that my PC will not go into Sleep or Hibernate mode.
And so when I leave my PC, I am faced with having to shut
everything down which is a real pain particularly if I am involved
in something using multi-windows and complex, and only away for an
hour or two

Did you go to the manufacturer(s) website(s) and download and install the
latest drivers for your system?

- Motherboard chipset
- Video device
- Network device
- Sound device

 

[JohnWillsteed]

Hi Shenan,

No, my PC was taken away by 'retail PC engineers' out here in Asia, as the
errors I was getting were beyond my knowledge boundary.

Returned, I had the functioning OS (reinstalled), and am now patching up
into my data which seems to all be there still. I understand that all the
drivers you mentioned were reinstalled (I am working from the PC in question
now). Just this 'accounts' thing is what is throwing me, as I have never had
accounts on my PC before (I am the only one who uses it).

That is won't Sleep as it believes other accounts are open is the problem I
suppose. I can't see what else is open, and nothing else should be open (I
don't want this Accounts kerfuffle in the first place, just a smooth boot-up,
and close to sleep-mode (as and when).

Thx

 

[nass]

Hi Shenan,

No, my PC was taken away by 'retail PC engineers' out here in Asia, as the
errors I was getting were beyond my knowledge boundary.

Returned, I had the functioning OS (reinstalled), and am now patching up
into my data which seems to all be there still. I understand that all the
drivers you mentioned were reinstalled (I am working from the PC in question
now). Just this 'accounts' thing is what is throwing me, as I have never had
accounts on my PC before (I am the only one who uses it).

That is won't Sleep as it believes other accounts are open is the problem I
suppose. I can't see what else is open, and nothing else should be open (I
don't want this Accounts kerfuffle in the first place, just a smooth boot-up,
and close to sleep-mode (as and when).

Thx

So, did they perform a clean install or Repair of the operating system?
It is normal for the error message to come up if you installed the DotNet
framework on this machine.

Another to try is to click Start >> Control Panel >> User Accounts >> Click
on Change the way the user log on or off. Then make sure the check box for :
[ ] Use fast user switching is checked.

Reboot your machine and try to log in then log of and see if the warning
message will appear again!

What Service pack this machine have installed on it?
HTH,
nass

 

[JohnWillsteed]

That box is already ticked Nass.

I don't know quite what they did to the machine. I suspect a full reinstall
of the OS... but (I am in Asia) the language barrier made it a little harder
to fully grasp on this occasion.

I'm on SP3, and have been since this problem occurred.

Thanks for your ideas.

 

[Shenan Stanley]

That box is already ticked Nass.

I don't know quite what they did to the machine. I suspect a full
reinstall of the OS... but (I am in Asia) the language barrier made
it a little harder to fully grasp on this occasion.

I'm on SP3, and have been since this problem occurred.

Thanks for your ideas.

Visit the manufacturer(s) of each device(s) web site, sownloadfs and support
section, and download the latest drivers for yourt motherboard/mainboard
chipset, video card, network card and sound card and install them. If this
is a laptop - chances are this is 'one-stop shopping' at the laptop
manufacturer's website. If it is a third-tier vendor (Dell, HP, Packard
Bell, IBM/Lenovo, etc) - chances are you can still get away with 'one-stop
shopping' at that manufacturer's web page.

 

[nass]

That box is already ticked Nass.

I don't know quite what they did to the machine. I suspect a full reinstall
of the OS... but (I am in Asia) the language barrier made it a little harder
to fully grasp on this occasion.

I'm on SP3, and have been since this problem occurred.

Thanks for your ideas.

John,
This can happen if one of the following is true:
1- If you try to shut down Windows while another profile is still open
2- If you are sharing files and you logged Off while others still accessing
your files
3- If your wireless network is not secured and somebody else using this
wireless or another computer in the home using this wireless while your
machine ( the master browser) logging OFF.

Do you share files/folders on this machine with others?
How do you connect or your internet connection set up at home?
How may machines in this household?

Press at the same time these set of keys to access the Task manager:
CTRL + ALT + DELETE click on the user Tab. How many users active in this
window? If there is more than one please disable/remove the one you don't use.

User Profile Hive Cleanup Service
http://www.microsoft.com/DOWNLOADS/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

Just in case run a scan with these software. Download them and install
Update the definitions and then run a thorough scan.
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe

HTH,
nass

 

[JohnWillsteed]

Hi Nass, I was working through your posts, and replying para by para as I
tried your suggestions, and then the window failed, and so I am starting agin
from scratch. Hence I will keep this brief...

John,
This can happen if one of the following is true:
1- If you try to shut down Windows while another profile is still open
2- If you are sharing files and you logged Off while others still accessing
your files
3- If your wireless network is not secured and somebody else using this
wireless or another computer in the home using this wireless while your
machine ( the master browser) logging OFF.

No, none of those apply. I am hard wired by ethernet cable into the router,
and there are no other users or accounts on my PC (that I want). What there
does seem to be, is perhaps some 'user' that opens in the shadows, and that
is why it wil not close down...

How may machines in this household?

2 others, but they are not networked.

Press at the same time these set of keys to access the Task manager:
CTRL + ALT + DELETE click on the user Tab. How many users active in this
window? If there is more than one please disable/remove the one you don't use.

Yes, see where you are conming from. But only me, 'John' is listed as a
user/account

User Profile Hive Cleanup Service
http://www.microsoft.com/DOWNLOADS/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

I tried to install this. It crashed at the final step. 'User profile Hive
cleanup service. A network error occurrfed while attempting to read from the
file C:\documents and settings\John\Desktop\UPHClean-Set-up[1].msi

Just in case run a scan with these software. Download them and install
Update the definitions and then run a thorough scan.
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe

Thanks doing so... Cheers. JW

 

[nass]

Hi Nass, I was working through your posts, and replying para by para as I
tried your suggestions, and then the window failed, and so I am starting agin
from scratch. Hence I will keep this brief...

John,
This can happen if one of the following is true:
1- If you try to shut down Windows while another profile is still open
2- If you are sharing files and you logged Off while others still accessing
your files
3- If your wireless network is not secured and somebody else using this
wireless or another computer in the home using this wireless while your
machine ( the master browser) logging OFF.

No, none of those apply. I am hard wired by ethernet cable into the router,
and there are no other users or accounts on my PC (that I want). What there
does seem to be, is perhaps some 'user' that opens in the shadows, and that
is why it wil not close down...

How may machines in this household?

2 others, but they are not networked.

Press at the same time these set of keys to access the Task manager:
CTRL + ALT + DELETE click on the user Tab. How many users active in this
window? If there is more than one please disable/remove the one you don't use.

Yes, see where you are conming from. But only me, 'John' is listed as a
user/account

User Profile Hive Cleanup Service
http://www.microsoft.com/DOWNLOADS/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

I tried to install this. It crashed at the final step. 'User profile Hive
cleanup service. A network error occurrfed while attempting to read from the
file C:\documents and settings\John\Desktop\UPHClean-Set-up[1].msi

Just in case run a scan with these software. Download them and install
Update the definitions and then run a thorough scan.
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe

Thanks doing so... Cheers. JW#

The error you listed is concerning the Windows Installer, it may corrupt or
you have an outdated version. Download this version:
http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&displaylang=en


Then Navigate to this directory and delete "UPHClean-Set-up[1].msi"

C:\documents and settings\John\Desktop\UPHClean-Set-up[1].msi

Try to run disk clean up and this command:
sfc /scannow

Then try the Clean up hive from the download or the MS site.

Also, you can send your event viewer log for us to see what treasure you
have there from error messages lol
Another thought, does this Account assigned Admin privileges?

How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151

HTH,
nass

 

[JohnWillsteed]

Thanks Nass, I got the updated .msi file installed. You rather lost me though
at running 'sfc/scannow'.... how do I get to that?

p.s. yes I believe I have Admin rights, as the owner and essentially sole
user...

 

[nass]

Hi John,
That good news the installer working now!
About the system file checker try this:

- Click Start >> Click Run then type in the run command this command or you
can copy and paste it:

sfc /scannow

Note a space between the sfc_/ (slash)scannow

sfc(Space)slash(/)then scannow

HTH,
nass
---
http://www.nasstec.co.uk

Thanks Nass, I got the updated .msi file installed. You rather lost me though
at running 'sfc/scannow'.... how do I get to that?

p.s. yes I believe I have Admin rights, as the owner and essentially sole
user...

The error you listed is concerning the Windows Installer, it may corrupt or
you have an outdated version. Download this version:
http://www.microsoft.com/downloads/...6f-60b6-4412-95b9-54d056d6f9f4&displaylang=en


Then Navigate to this directory and delete "UPHClean-Set-up[1].msi"

C:\documents and settings\John\Desktop\UPHClean-Set-up[1].msi

Try to run disk clean up and this command:
sfc /scannow

Then try the Clean up hive from the download or the MS site.

Also, you can send your event viewer log for us to see what treasure you
have there from error messages lol
Another thought, does this Account assigned Admin privileges?

How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151

 

[JohnWillsteed]

Ah ok, I think I must have missed out the space last time.

I ran that and it brought up a window 'Windows file protection'... Files
that are required for Windows to run properly must be copied to the DLL
cache. Insert your Windows Home XP CD-Rom now.

On doing so it gave a new window 'Welcome to Windows XP. What do you want to
do? And then four or five options including reinstall (!). I think at that
point I clicked Exit, intending to revert here. But none the less it
continued running from CD for approximately half an hour, with a pop-up
window reading 'Please wait while windows verifies all protected windows
files are intact and in their original versions.' Together with a progress
bar... Then it just disappeared on completion.

Now what I have just realised going through the system (etc) discs is that I
seem to have a supplemental one. In other words, when the engineers took the
PC to do the reinstall, I gave them the XP 'product receovery CD-ROM'
[Windows Home SP2, c2004].

What I now realise is that there is a second disc 'Support Driver CD,
supplemental software CD for Windows XP SP2 systems' [c. March 2005]. I had
not realised I had this disc, and it was not given to the engineers. Could
this be a part of the problem?

I considered running it, put it in the drive, but my firewall was not happy
(Comodo) reporting a red warning re: autorun.exe and attempting to alter
Registry Keys.

I think I do have most up to drivers loaded up, am on XP-SP3 etc now, so is
there any reason to run that supplemental disc? If not what might be the next
step, do you suggest I go back to Event Viewer and look at what is going on
there?

Many thanks for your help to date by the way.
JW

 

[nass]

John
Why we are instead of troubleshooting one issue we are creating another!
Leave the Drivers CD for now alone, please.

Did the issue of the warning gone after System File checker?

Try to create another Profile and see if the issue will resolve.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151

nass
---
http://www.nasstec.co.uk

Ah ok, I think I must have missed out the space last time.

I ran that and it brought up a window 'Windows file protection'... Files
that are required for Windows to run properly must be copied to the DLL
cache. Insert your Windows Home XP CD-Rom now.

On doing so it gave a new window 'Welcome to Windows XP. What do you want to
do? And then four or five options including reinstall (!). I think at that
point I clicked Exit, intending to revert here. But none the less it
continued running from CD for approximately half an hour, with a pop-up
window reading 'Please wait while windows verifies all protected windows
files are intact and in their original versions.' Together with a progress
bar... Then it just disappeared on completion.

Now what I have just realised going through the system (etc) discs is that I
seem to have a supplemental one. In other words, when the engineers took the
PC to do the reinstall, I gave them the XP 'product receovery CD-ROM'
[Windows Home SP2, c2004].

What I now realise is that there is a second disc 'Support Driver CD,
supplemental software CD for Windows XP SP2 systems' [c. March 2005]. I had
not realised I had this disc, and it was not given to the engineers. Could
this be a part of the problem?

I considered running it, put it in the drive, but my firewall was not happy
(Comodo) reporting a red warning re: autorun.exe and attempting to alter
Registry Keys.

I think I do have most up to drivers loaded up, am on XP-SP3 etc now, so is
there any reason to run that supplemental disc? If not what might be the next
step, do you suggest I go back to Event Viewer and look at what is going on
there?

Many thanks for your help to date by the way.
JW

Hi John,
That good news the installer working now!
About the system file checker try this:

- Click Start >> Click Run then type in the run command this command or you
can copy and paste it:

sfc /scannow

Note a space between the sfc_/ (slash)scannow

sfc(Space)slash(/)then scannow

HTH,
nass

 

[JohnWillsteed]

Hi Nass,

Apologies. I am working through a few parallel questions, and as I am not
that techie, the boundaries between them are all getting a little blurred in
my head at times...

No after running SFC nothing seems to have changed. It still won't go into
Sleep Mode.

Could you elaborate a bit on how creating a new user account could help with
this? Is the suggestion I create a new account, migrate all my files, e-mails
etc over, and see if that works?...

Thx, JW

ps By the way, the link you posted does not seem to include how to
'identify a damaged user profile'... just create a new one, delete one, and
migrate. Shame as the former would appear to be the logical first step that I
need...

 

[JohnWillsteed]

Hi Nass,
I've just re-read the thread again, and I don't think I was as clear as I
might have been. My PC will not complete the SFC. It gets about 5% of the way
(progress bar), which is where it asks for the install disk for DLLs (which
is when I inserted it last time), if you hit 'cancel', it warns that you
might need to insert the disc later 'do you want to cancel?', hit yes, and
the SFC runs to maybe 10%. Then it again asks for the disc again, at which
point I entered 'cancel' on the pop-up, and 'yes' on the next, over and over,
round and round. But nothing more will happen with the SFC.
So that is as far as I get.
Thx, JW

 

[nass]

Hi Nass,
I've just re-read the thread again, and I don't think I was as clear as I
might have been. My PC will not complete the SFC. It gets about 5% of the way
(progress bar), which is where it asks for the install disk for DLLs (which
is when I inserted it last time), if you hit 'cancel', it warns that you
might need to insert the disc later 'do you want to cancel?', hit yes, and
the SFC runs to maybe 10%. Then it again asks for the disc again, at which
point I entered 'cancel' on the pop-up, and 'yes' on the next, over and over,
round and round. But nothing more will happen with the SFC.
So that is as far as I get.
Thx, JW

John
Try to run the sfc/scannow again and this time insert the CD and always say
yes for the prompt will appear to repair damaged files on the system.

I meant by creating another account to test if the issue will disappear
which you didn't mention in your recent post.

Don't worry about identifying a damaged user for now, we need to test if the
issue will arise after creating new user account wit Admin privileges.