New error on opening outlook 2002

I

Ira

I had accidently installed Plaxo, the address book update
program. I uninstalled it and immediately after, started
getting an error when I open Outlook:

"Microsoft Visual C++ Runtime Library" is the window
heading. The message is:

"Runtime error!

Program C:\Program Files\Microsoft Office\Office 10
\outlook.exe

The application has requested the Runtime to terminate it
in an unusual way. Please contact the application's
support team for more information"

After shutting down Outlook and opening again, it takes
about four times as long to open, but opens successfully.

Suggestions would be greatly appreciated.

Thanks.
 
M

Milly Staples [MVP - Outlook]

1. Run Detect and Repair.
2. Rename outcmd.dat to .old (it is a hidden file, turn on searching
hidden/system folders in Windows search).

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Ira asked:

| I had accidently installed Plaxo, the address book update
| program. I uninstalled it and immediately after, started
| getting an error when I open Outlook:
|
| "Microsoft Visual C++ Runtime Library" is the window
| heading. The message is:
|
| "Runtime error!
|
| Program C:\Program Files\Microsoft Office\Office 10
| \outlook.exe
|
| The application has requested the Runtime to terminate it
| in an unusual way. Please contact the application's
| support team for more information"
|
| After shutting down Outlook and opening again, it takes
| about four times as long to open, but opens successfully.
|
| Suggestions would be greatly appreciated.
|
| Thanks.
 
I

Ira

Milly - It didn't work.

I've purchased a copy of Outlook 2003. Can I install that
over 2002 and if I do is it likely to fix the problem
(replace a corrupted file or eliminate its use?).

Thanks.
 
M

Milly Staples [MVP - Outlook]

An upgrade seldom fixes the underlying problem - it just moves it to a newer
version.

Try renaming extend.dat. If you want a really weird possible solution,
press Alt+F11 to bring up the VB Editor. Then close it. For some strange
reason, when I was getting the same kind of errors that you are seeing (in
an older version, true, but it never hurts to try), bringing up the VB
editor and closing it helped.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Ira asked:

| Milly - It didn't work.
|
| I've purchased a copy of Outlook 2003. Can I install that
| over 2002 and if I do is it likely to fix the problem
| (replace a corrupted file or eliminate its use?).
|
| Thanks.
|
|
|| -----Original Message-----
|| 1. Run Detect and Repair.
|| 2. Rename outcmd.dat to .old (it is a hidden file, turn on searching
|| hidden/system folders in Windows search).
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Ira asked:
||
||| I had accidently installed Plaxo, the address book update
||| program. I uninstalled it and immediately after, started
||| getting an error when I open Outlook:
|||
||| "Microsoft Visual C++ Runtime Library" is the window
||| heading. The message is:
|||
||| "Runtime error!
|||
||| Program C:\Program Files\Microsoft Office\Office 10
||| \outlook.exe
|||
||| The application has requested the Runtime to terminate it
||| in an unusual way. Please contact the application's
||| support team for more information"
|||
||| After shutting down Outlook and opening again, it takes
||| about four times as long to open, but opens successfully.
|||
||| Suggestions would be greatly appreciated.
|||
||| Thanks.
||
||
|| .
 
G

Guest

Unfortunately this didn't work. However, one thing I
didn't mention is that I have two profiles. When I get
the error on Profile A, and then reopen profile A, it
opens fine. If I shut down my computer and then open
profile A, it opens fine, but if then I then open profile
B, I get the error. It doesn't make any difference if I
start with A or B, the behavoir is the the same. My
thought is to delete one of the profiles (saving the .pst
file to another folder), shut down and restart, make sure
the remaining profile opens correctly and then recreate
the deleted profile, but before I do this I though you
might have comments.
-----Original Message-----
An upgrade seldom fixes the underlying problem - it just moves it to a newer
version.

Try renaming extend.dat. If you want a really weird possible solution,
press Alt+F11 to bring up the VB Editor. Then close it. For some strange
reason, when I was getting the same kind of errors that you are seeing (in
an older version, true, but it never hurts to try), bringing up the VB
editor and closing it helped.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Ira asked:

| Milly - It didn't work.
|
| I've purchased a copy of Outlook 2003. Can I install that
| over 2002 and if I do is it likely to fix the problem
| (replace a corrupted file or eliminate its use?).
|
| Thanks.
|
|
|| -----Original Message-----
|| 1. Run Detect and Repair.
|| 2. Rename outcmd.dat to .old (it is a hidden file, turn on searching
|| hidden/system folders in Windows search).
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Ira asked:
||
||| I had accidently installed Plaxo, the address book update
||| program. I uninstalled it and immediately after, started
||| getting an error when I open Outlook:
|||
||| "Microsoft Visual C++ Runtime Library" is the window
||| heading. The message is:
|||
||| "Runtime error!
|||
||| Program C:\Program Files\Microsoft Office\Office 10
||| \outlook.exe
|||
||| The application has requested the Runtime to terminate it
||| in an unusual way. Please contact the application's
||| support team for more information"
|||
||| After shutting down Outlook and opening again, it takes
||| about four times as long to open, but opens successfully.
|||
||| Suggestions would be greatly appreciated.
|||
||| Thanks.
||
||
|| .


.
 
I

Ira

Milly - the deleting profile didn't work. Any other ideas
besides uninstalling and reinstalling OutlooK?
-----Original Message-----
Unfortunately this didn't work. However, one thing I
didn't mention is that I have two profiles. When I get
the error on Profile A, and then reopen profile A, it
opens fine. If I shut down my computer and then open
profile A, it opens fine, but if then I then open profile
B, I get the error. It doesn't make any difference if I
start with A or B, the behavoir is the the same. My
thought is to delete one of the profiles (saving the .pst
file to another folder), shut down and restart, make sure
the remaining profile opens correctly and then recreate
the deleted profile, but before I do this I though you
might have comments.
-----Original Message-----
An upgrade seldom fixes the underlying problem - it just moves it to a newer
version.

Try renaming extend.dat. If you want a really weird possible solution,
press Alt+F11 to bring up the VB Editor. Then close
it.
For some strange
reason, when I was getting the same kind of errors that you are seeing (in
an older version, true, but it never hurts to try), bringing up the VB
editor and closing it helped.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Ira asked:

| Milly - It didn't work.
|
| I've purchased a copy of Outlook 2003. Can I install that
| over 2002 and if I do is it likely to fix the problem
| (replace a corrupted file or eliminate its use?).
|
| Thanks.
|
|
|| -----Original Message-----
|| 1. Run Detect and Repair.
|| 2. Rename outcmd.dat to .old (it is a hidden file, turn on searching
|| hidden/system folders in Windows search).
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Ira asked:
||
||| I had accidently installed Plaxo, the address book update
||| program. I uninstalled it and immediately after, started
||| getting an error when I open Outlook:
|||
||| "Microsoft Visual C++ Runtime Library" is the window
||| heading. The message is:
|||
||| "Runtime error!
|||
||| Program C:\Program Files\Microsoft Office\Office 10
||| \outlook.exe
|||
||| The application has requested the Runtime to terminate it
||| in an unusual way. Please contact the application's
||| support team for more information"
|||
||| After shutting down Outlook and opening again, it takes
||| about four times as long to open, but opens successfully.
|||
||| Suggestions would be greatly appreciated.
|||
||| Thanks.
||
||
|| .


.
.
 

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