New emails come in duplicate, and sometimes go to deleted folder!

[Guest]

Any time I get an email from a new sender it goes straight to my 'deleted'
folder, and most other emails arrive in duplicate - with one arriving in my
Inbox, and a duplicate in my deleted folder. I have NO RULES set up to cause
this. COuld this be because my Inbox is quite full? over 5,00 emails in it?

 

[Brian Tillman]

Any time I get an email from a new sender it goes straight to my
'deleted' folder, and most other emails arrive in duplicate - with
one arriving in my Inbox, and a duplicate in my deleted folder. I
have NO RULES set up to cause this.

Chances are, then, that you have some add-in causing the problem.

COuld this be because my Inbox is quite full? over 5,00 emails in it?

Your Inbox can hold at a minimum16K, but more likely, 64K items and in no
event would a full Inbox result in messages moving to Deleted Items. You
have something running that is performing the operation.

 

[Brian Tillman]

Thanks - but I do not even know what an "add-in" is, so I doubt I
have that.

You must, because Outlook by itself simply doesn't do what you describe.
Add-ins are things like antivirus programs that integrate with Outlook to
scan incoming or outgoing messages or programs to allow synching between
Outlook and a PDA. Click Tools>Options>Other>Advanced Options>COM Add-Ins
and Add-In Manager and post what you see in either of those dialogues. Also
state your Outlook version.

 

[Brian Tillman]

Thank you for helping me out! I have Outlook 2000 - and what is
'checked' in Add-ins is "Outlook Synchornization" And in "Add-In
Mangaer" the following: 'Outlook Sync', McAfee Virus Scan Outlook
Email Scanner', 'net Folders', 'Fax Server Extension'. I never ever
went into this part of the program, so could this have happened from
McAffee itself? Please advise me on what to uncheck to stop the new
emails and duplicate emails from going to my deleted folder.

I'd start with the McAfee scanner. I don't recognize "Outlook
Synchronization", "Outlook Sync", or "Fax Server Extension". "net Folders"
is useful only for Outlook 2000 or earlier. WHy not uncheck them all and
then add them back in one at a time to see which one may be causing the
problem, but my money's on the McAfee add-in.

 

[Guest]

Thanks -- I tried unchecking the McAfee, and sent myself an email, and it
still duplicated in my Inbox and my deleted folder...Now what????

 

[Brian Tillman]

Thanks -- I tried unchecking the McAfee, and sent myself an email,
and it still duplicated in my Inbox and my deleted folder...Now
what????

While you said you had no rules, try starting Outlook once with the
/cleanrules command line switch, just to make sure.

 

[Guest]

I don't see anywhere to switch to cleanrules... where do I do that? The
rules I use move incoming emails to certain folders... I also tried
unchecking every add on, but I am still getting duplicate emails in both my
Inbox and Deleted folder..arrrrgh!

 

[Brian Tillman]

I don't see anywhere to switch to cleanrules... where do I do that?

Start>Run. Enter "outlook.exe /cleanrules" in the text filed and click OK.

If you have rules already, this will, of course, delete them. However, in
an earlier message, you said " I do not have any rules set for emails that
come from new senders." Now you're saying "The
rules I use move incoming emails to certain folders." Either you have rules
or you don't.

 

[Brian Tillman]

Hi Brian. The rules I have relate to specific people whose emails I
know. But if someone new were to send me an email, I would not have a
rule for t to go anywhere, so it should go to my Inbox, right?
Correct.

That is not happening. All new senders emails are going directly to my
deleted folder. I do not have a rule set up for this. Now what?

I think I got it! It was ONE of the rules

As I said, but you insisted you had no rule that did it.

By the way, you needed to include the space between "outlook.exe" amd
"/cleanrules" as I wrote in my instructons.

 

[SanVa]

I think I got it! It was ONE of the rules... which moved junk to the deleted
folder... when I unchecked it, mail started coming into my Inbox and not
duplicating in my deleted folder. Hopefully the junk will still filter
out...Thanks for all your help, and have a great New Year's!

 

[SanVa]

Wow! It took me longer to get set up to reply than it took to solve my
problem!! But I just wanted to let others know that after months of
working, as I had time, with various "experts" I spent hours trying to solve
this "duplicate" problem to no avail. Before I started I felt my problem
resulted from 1) trend-micro virus scan updates because it frequently "messed
up" something in Outlook because it had known conflicts with my VISTA 2) I
use "Rules and Alerts" extensively. However, twice during the past few
months I had deleted everything and I still had the problem.
WHAT WORKED FOR ME with OUTLOOK 2003: 1) I switched to McAfee virus
protection this week, and today when I searched for "duplicate Outlook" it
brought up this site first, this solution first. 2) I read all the way
through and the first solution I tried worked for me (cut/paste):

Start>Run. Enter "outlook.exe /cleanrules"

Thank you Mouselette for the question, and Brian Tillman for the answer.
Hope this helps others find their solution more quickly, also.

 

[Brian Tillman [MVP-Outlook]]

Wow! It took me longer to get set up to reply than it took to solve my
problem!! But I just wanted to let others know that after months of
working, as I had time, with various "experts" I spent hours trying to solve
this "duplicate" problem to no avail. Before I started I felt my problem
resulted from 1) trend-micro virus scan updates because it frequently
"messed
up" something in Outlook because it had known conflicts with my VISTA 2) I
use "Rules and Alerts" extensively. However, twice during the past few
months I had deleted everything and I still had the problem.
WHAT WORKED FOR ME with OUTLOOK 2003: 1) I switched to McAfee virus
protection this week, and today when I searched for "duplicate Outlook" it
brought up this site first, this solution first. 2) I read all the way
through and the first solution I tried worked for me (cut/paste):

Start>Run. Enter "outlook.exe /cleanrules"

Thank you Mouselette for the question, and Brian Tillman for the answer.
Hope this helps others find their solution more quickly, also.

One thing to keep in mind: if you have installed the mail scanning feature of
McAfee antivirus, I think you have a better than 50% chance you'll run into
problems with mail sending or receiving at some point. McAfee's product (as
many other AV programs) don't integrate well with Outlook and you'd be better
served by uninstalling McAfee AV and reinstalling without the mail scanning
feature. It will *not* detract from your safety and it *will* forestall mail
delivery problems.