Networking support gone from home edition

[Guest]

I have a system that seems to have lost its networking support. The
networking adapter shows up in the device list but when I try to open Network
Connections to open it I get an error message that the network connections
service needs to be started. IF I try to use the home/small office wizard
absolutely nothing happens.

This is a friends system and she worked with a tech support group from her
new DSL provider. They were walking her through uninstalling AOL DSL and
installing new BellSouth DSL. They left her hanging with a "system issue"
since they could not see or configure network adapters.

It has been recommended to verify her only account being in the
administrators group or creating a new one. Only other option recommended is
to rerun XP home upgrade to reinstall XP home.

 

[R. McCarty]

Key to resolving these types of issues is the System Event Log.
When programs/functions fail it is usually due to Service(s) that
are disabled or their dependency groups are set to the wrong
Start mode.
Click Start, Run (Type) Eventvwr.Msc [Press Enter]
When the Console opens it will appear small, so expand to full
view.
In the Left Pane click the System category. Then in the Right pane
double-click each Red icon entry to view details on the event.
All XP events have a numerical code #. These can be looked up
at:
http://www.eventid.net/

A full repair is probably unnecessary - But removing AOL &-or
Symantec software can try the patience of just about any person,
(Technical or otherwise). That's pretty sloppy of BellSouth to not
resolve an issue like that - Perhaps it was beyond the field tech's
knowledge/experience.

 

[Torgeir Bakken \(MVP\)]

I have a system that seems to have lost its networking support. The
networking adapter shows up in the device list but when I try to open Network
Connections to open it I get an error message that the network connections
service needs to be started.

Hi

See if registering the following DLLs helps:

From Start/Run, run the following commands:

regsvr32 %windir%\system32\atl.dll

then

regsvr32 %windir%\system32\hnetcfg.dll
regsvr32 %windir%\system32\netshell.dll
regsvr32 %windir%\system32\netcfgx.dll
regsvr32 %windir%\system32\netman.dll

Then do a reboot.


If that didn't work, and you have Service Pack 2 for WinXP installed,
please try this (see further down for a non-SP2 fix):

Start/Run --> cmd.exe

and then, in the command prompt, type:

netsh.exe winsock reset

and hit Enter. Follow prompts and reboot.


If that doesn't cut it, or you don't have WinXP SP2, try this one:

http://www.spychecker.com/program/winsockxpfix.html


3. Retstart your PC when prompted.

 

[Guest]

Reregistering the DLLs did the trick. All here network connections
automagically reappeared. Now I just have to get XP updates working. She has
a long list of options from Microsoft that did not help. I think I am going
to simply download service pack 2 and try to manually install it.

Thanks