Network Setup Wizard (XP) did not work, ping does not work

[Ken Springer]

My in-laws have 3 computers they want to network, so I gave it a shot. It
didn't work.

For my benefit, please don't use too much jargon, I use these things, I
don't profess to know how to fix them. ::laughing::

This problem developed 2 months ago, but I was not able to stay with them to
solve the problem, it was time to come home. So I -think- I remember every
thing correctly.

The decision to network was made in conjunction with signing up for DSL.
The DSL modem is routed to a wireless router. All 3 computers are hardwired
to the router. Originally, one computer was to be wirelessly connected to
the network, but for practical reasons the wireless plan was discarded after
the router was purchased.

The software installation for the DSL install went fine. All three
computers access the internet with no problems. 2 computers have XP Home,
and one has Windows 98. The Windows 98 is most likely way behind in updates.
I've just installed 98SE on an old computer of mine, and learned that the
latest version of IE6 SP1 had to be installed for windows update to work.
It's highly unlikely the Win98 computer hs been updated for possibly years.
I will need to check this on the inlaws' computer.

After following the Network Setup Wizard instructions using an XP machine,
including creating the floppy disk and hoofing it to the other computers (all
of 10' max! LOL) I found I could not read the hard drives of the other
computers, even though the shared folders and such had been created on the
hard drives of each machine.

Having learned about the Ping command from the IT folks where I used to
work, I got the IP address of each computer (IPCONFIG). In the command
window of each computer, I tried to Ping the other 2 computers. Of the 6
possible Ping commands, only 2 of them gave me a return.

Could anyone give me some instructions as to how to go about finding the
solution to their network problem? Even if it's just knowledge base articles
I can print out.

I won't be at their place for a couple of weeks. I'm just doing some
preemptive educational activities (LOL) here, prior to leaving town from
their location.

Thanks, folks, have a great weekend.

 

[Steve Winograd]

My in-laws have 3 computers they want to network, so I gave it a shot. It
didn't work.

For my benefit, please don't use too much jargon, I use these things, I
don't profess to know how to fix them. ::laughing::

This problem developed 2 months ago, but I was not able to stay with them to
solve the problem, it was time to come home. So I -think- I remember every
thing correctly.

The decision to network was made in conjunction with signing up for DSL.
The DSL modem is routed to a wireless router. All 3 computers are hardwired
to the router. Originally, one computer was to be wirelessly connected to
the network, but for practical reasons the wireless plan was discarded after
the router was purchased.

The software installation for the DSL install went fine. All three
computers access the internet with no problems. 2 computers have XP Home,
and one has Windows 98. The Windows 98 is most likely way behind in updates.
I've just installed 98SE on an old computer of mine, and learned that the
latest version of IE6 SP1 had to be installed for windows update to work.
It's highly unlikely the Win98 computer hs been updated for possibly years.
I will need to check this on the inlaws' computer.

After following the Network Setup Wizard instructions using an XP machine,
including creating the floppy disk and hoofing it to the other computers (all
of 10' max! LOL) I found I could not read the hard drives of the other
computers, even though the shared folders and such had been created on the
hard drives of each machine.

Having learned about the Ping command from the IT folks where I used to
work, I got the IP address of each computer (IPCONFIG). In the command
window of each computer, I tried to Ping the other 2 computers. Of the 6
possible Ping commands, only 2 of them gave me a return.

Could anyone give me some instructions as to how to go about finding the
solution to their network problem? Even if it's just knowledge base articles
I can print out.

I won't be at their place for a couple of weeks. I'm just doing some
preemptive educational activities (LOL) here, prior to leaving town from
their location.

Thanks, folks, have a great weekend.

It would help if we knew exactly what the ping commands said, which
ones succeeded, which ones failed, and what the error messages said.

A likely problem is that a firewall program (XP's Windows Firewall,
Norton, McAfee, ZoneAlarm, etc) is blocking networked access to each
of the computers that can't be pinged.

Configure any firewall program to allow access by other computers on
the local area network. Note that some recent antivirus programs have
firewall components that have to be configured. An example is Norton
Antivirus' "Internet Worm Protection".
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Ken Springer]

Good Morning, Steve,

I've taken some notes, but I left them with the computers rather than bring
them home. Then those notes would be available for my nephew to work with,
but he didn't get home to work on the system.

I do remember the 2 Ping commands that work were from an XP machine to the
Win 98 machine. But I could not ping from XP to XP, and I could not ping
from Win98 to either XP machine.

Does MS offer/maintain any online files for configuring firewalls in
general? I thinik the DSL provider, in this case Qwest telephone, has a
firewall, and the 2 XP machines have Windows firewall installed. I'm
reasonably sure the firewalls are turned on.

As for the windows firewall, all I know how to do is go into the Security
Center control panel and turn it off and on.

As for the other antivirus/firewall protection necessities, in general I
can't remember what's going on there. Shoot, I can't remember what
I've got on mine!!!!!!! For those that know the acromym CRS, they'll know
what I mean. LOL

Thanks for the help, Steve.

 

[Steve Winograd]

Good Morning, Steve,

I've taken some notes, but I left them with the computers rather than bring
them home. Then those notes would be available for my nephew to work with,
but he didn't get home to work on the system.

I do remember the 2 Ping commands that work were from an XP machine to the
Win 98 machine. But I could not ping from XP to XP, and I could not ping
from Win98 to either XP machine.

Does MS offer/maintain any online files for configuring firewalls in
general? I thinik the DSL provider, in this case Qwest telephone, has a
firewall, and the 2 XP machines have Windows firewall installed. I'm
reasonably sure the firewalls are turned on.

As for the windows firewall, all I know how to do is go into the Security
Center control panel and turn it off and on.

As for the other antivirus/firewall protection necessities, in general I
can't remember what's going on there. Shoot, I can't remember what
I've got on mine!!!!!!! For those that know the acromym CRS, they'll know
what I mean. LOL

Thanks for the help, Steve.

You're welcome, Ken. If you'll post another message with the full
ping command information and a description of the firewall on each
computer, I'll be glad to help solve the problem.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Ken Springer]

Hi, Steve,

Below are, I hope, the answers you requested for the ping commands and
firewalls.




Ping results from XP computer #1:

Attempt to Ping XP computer #2:


Pinging 192.168.1.3 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Attempt to Ping Windows 98 computer:


Pinging 192.168.1.5 with 32 bytes of data:

Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping results from XP computer #2:

Attempt to Ping XP computer #1:


Pinging 192.168.1.4 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Attempt to Ping Windows 98 computer:


Pinging 192.168.1.5 with 32 bytes of data:

Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128
Reply from 192.168.1.5: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping results from Windows 98 computer:

Attempt to Ping XP Computer #1:


Pinging 192.168.1.4 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Attempt to Ping XP computer #2:



Pinging 192.168.1.3 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Firewalls:

The Windows 98 computer appears to not have a firewall installed. I do not
know if the DSL provider has any firewall services operating or not.

Both XP computers have the Windows Firewall turned off and replaced by the
Windows Live OneCare Firewall.

I’ve figured out how to get into the firewall and change settings, I think,
but I don’t know which options should be checked and unchecked.



That pretty much takes care of what I know at this point.


I will be out of town, now, until the end of the month.



Ken