Network Properties

[Guest]

Hi
I am unable to open Network properties (either by right click PROPERTIES on
MY NETWORK PLACES or throught Control Panel (Network Connections). Both ways
nothing happens. Tried restarting the server but no luck. What could be wrong?
TIA

 

[Torgeir Bakken \(MVP\)]

Hi
I am unable to open Network properties (either by right click PROPERTIES on
MY NETWORK PLACES or throught Control Panel (Network Connections). Both ways
nothing happens. Tried restarting the server but no luck. What could be wrong?
TIA

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

 

[Jurrien]

At the moment I'm having the same issue about unable to open Network
properties on two Windows 2000 servers. On those servers PowerChute
6.0.2 software is installed. Another Windows 2000 server in that domain
which is running PowerChute 7.0.x doesn't have this issue.

What do you suggest? I'll try to de-install the PowerChute software.

TIA for your support.

 

[Torgeir Bakken \(MVP\)]

At the moment I'm having the same issue about unable to open Network
properties on two Windows 2000 servers. On those servers PowerChute
6.0.2 software is installed. Another Windows 2000 server in that domain
which is running PowerChute 7.0.x doesn't have this issue.

What do you suggest? I'll try to de-install the PowerChute software.

TIA for your support.

Hi,

PowerChute 6.x cases a lot of issues, much more than what is described
here:

PowerChute Business Edition - Customers Using 6.x Must Upgrade to 7.x
due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

 

[Jurrien]

Hi Torgeir,

Your suggestion solved the issue with unable to open network and
dial-up connections on both servers. On the first server we were
successfully able to remove PowerChute 6.x software and on the other
server the de-installation was broken.

When trying to remove the software the following error message was
displayed: An installation support file C:\Program
Files\InstallShield\engine\6\Intel 32\ctor.dll could not be installed,
access is denied. I worked around this issue by first upgrading to
PowerChute 7.0.4 Basic which is available as a free download after
registration with APC. After upgrading I was successfully able to
remove the PowerChute at all.

Thanks for your support!