Windows XP Network printer not seen since XP re-install

[Arnold Rimmer]

I've just had to re-install XP Home and now the network HP Laserjet isn't visible anymore. The printer is connected to a switch which in turn is connected to a Mac and this PC.

It's been working well for over 12 months with this config but since the XP re-install I can't access the printer via IP address from the PC but I can from the Mac. I know I've missed something but can't figure what.

The PC and Mac are wireless, but this hasn't affected anything in the past. What have I missed or not configured properly on the PC?

Any help much appreciated.

Arnie J.

 

[Ian]

Hello again! Long time no see

Does the printer have it's own IP on the network and do you know what it is? If so, did you add it using the following steps?

http://uis.georgetown.edu/software/documentation/winxp/winxp.network.printer.html

 

[Arnold Rimmer]

Hi Ian
Thank you for the warm welcome and quick response.

Excellent, I had just Googled your link when you replied. Well I can get as far as Stage 12, so for some reason as far as the PC is concerned the printer is not on the network. I have restarted the printer and switch and checked the cables, but stage 12 is what I get!

[EDIT]: Sorry I do have the IP btw.

Arnie

 

[Ian]

Which model HP printer do you have and are you able to ping the IP address from the command prompt ok?

 

[Arnold Rimmer]

It's a Laserjet 1320n. I tried to ping but it timed out 4 times.

A

 

[Ian]

That doesn't sound good. What's the switch that it's plugged in to? It works ok from the Mac?

 

[Arnold Rimmer]

Yes it works fine with the Mac and worked fine with the PC until the XP re-install. I'm just wandering if it's something to do with the motherboard drivers. What do you think? Certainly until I installed those, there was no sound and no wireless USB working.

Cheers for the help btw.

AR

 

[Ian]

If the rest of your network works ok, then I would have thougth it wouldn't be a driver issue. Do you have any firewalls installed and is file/printer sharing enabled?

Perhaps someone else on here will also have some ideas

 

[Arnold Rimmer]

Well, the firewall is OFF on the PC for the purposes of this, the Mac has Sharing enabled on this printer, so I wouldn't have thought that was hogging it and C drive on the PC is Shared. Since I haven't got an icon for the HP in Printers & Faxes I can't set it to share. I've tried switching the network cables over in the switch too. It's a weird one this.

I have just managed to install Service Pack 3. Could that be it?

 

[JaLing]

We know the issue is with your PC.
It's fairly safe to assume it's not a hardware fault.

Does the PC have a static IP or does it obtain one from DHCP.
Is the IP on the same range and subnet.
Do you have a firewall enabled.
Is your WiFi connected as a private (Home / Work) or public network.

 

[Arnold Rimmer]

1. Does the PC have a static IP or does it obtain one from DHCP.
2. Is the IP on the same range and subnet.
3. Do you have a firewall enabled.
4. Is your WiFi connected as a private (Home / Work) or public network.

I'm about at the depth of my knowledge here, so please excuse me:
1. Not sure, how would I tell?
2. As what sorry?
3. Not on the PC no.
4. WiFi is private Home / Work

Thanks.