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From: (e-mail address removed) (William Wang[MSFT])
Organization: Microsoft
Date: Thu, 01 Apr 2004 12:42:18 GMT
Subject: RE: Network drop out
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Hi Tim,
Thanks for your posting. Since this issue only occurs on one user, it's
likely that this problem is caused by the user profile. I'm not sure how
you renewed the user profile, but please logon as another user account that
has administrative privileges, rename the C:\Documents and
Settings\<username> folder (where the <username> is the named of the
problematic user account), log off and then log on as the problematic
account.
If the issue persists, I'd like to boot the computer into Safe Mode with
Networking to see if the problem also occurs under this mode.
If anything is unclear, please don't hesitate to let us know.
Sincerely,
William Wang
Microsoft Online Support Engineer
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From: "Tim Brown" <
[email protected]>
Subject: Network drop out
Date: Wed, 31 Mar 2004 14:37:36 +0100
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We have a user who suffers from intermittent network dropout. These are some
of the things we have tried to resolve the issue:
The IP stack was checked on the PC - OK
The NIC was checked on the PC - OK
The OS was repaired
Another network wall socket was connected to the PC
The drop cable was changed
The patch cable was changed
Patched into a different hub
Renewed the users profile
The PC was swapped for a another one
The user has a mixture of DFS and UNC drive mappings
It has been noticed that when the network drop out happens the user can
still access the UNC drives but not the DFS drives.
Increased the autodisconnect in the Server service on the PC but still
dropping out.
This is only affecting this one user and nobody else.
