Network connected but no IP address

[frogman7]

I have XP Home and it has norton internet security on it. I try to
connect to the next work with either the LAN connection Broadcom 440x
10/100 integrated controller or the Broadcom 802.11g network adapter
it says it is connected but when I go to status all the ip, subnet and
gateway are all blank. When I click repair on it says Window could no
tfinish repairing the problem because the following action cannot be
completed: Connection to the wireless network.
When I go to the command prompt and type ipconfig I get:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

I have shut off all of norton's stuff and that didn't help. I
unistalled Norton but that didn't help.

This one has me stumped has anyone else had something similar?

Thanks
Frogman7

 

[Brian A.]

I have XP Home and it has norton internet security on it. I try to
connect to the next work with either the LAN connection Broadcom 440x
10/100 integrated controller or the Broadcom 802.11g network adapter
it says it is connected but when I go to status all the ip, subnet and
gateway are all blank. When I click repair on it says Window could no
tfinish repairing the problem because the following action cannot be
completed: Connection to the wireless network.
When I go to the command prompt and type ipconfig I get:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

I have shut off all of norton's stuff and that didn't help. I
unistalled Norton but that didn't help.

This one has me stumped has anyone else had something similar?

Thanks
Frogman7

You don't mention if a router is involved or not, other machines and if they can
connect or not, your network layout, etc.
Did you setup the machine to be included in your network? Right click MyComputer,
click Properties > Computer Name tab or Right click MyNetworkPlaces, click Properties
and run the appropriate Wizard.
What happens if you disable the wireless and use the integrated NIC connected with
a CAT5 cable?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[frogman7]

You don't mention if a router is involved or not, other machines and if they can
connect or not, your network layout, etc.
Did you setup the machine to be included in your network? Right click MyComputer,
click Properties > Computer Name tab or Right click MyNetworkPlaces, click Properties
and run the appropriate Wizard.
What happens if you disable the wireless and use the integrated NIC connected with
a CAT5 cable?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375- Hide quoted text -

- Show quoted text -

All the other computers are fine. This computer cannot connect to any
network. I try to connect to the next work with either the LAN
connection Broadcom 440x 10/100 integrated controller which is
connected with cat5 or the Broadcom 802.11g network adapter which is
wireless it says it is connected but when I go to status all the ip,
subnet and gateway are all blank. The nic and wireless have the
proper drivers and say they are enable and yes I mean that i enable
them when as I need them not both at the same time.
Where did my ipconfig go?
When I go to the command prompt and type ipconfig I get:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

 

[Brian A.]

To make sure that the NIS firewall isn't blocking the gateway ??router??, open NIS
and add the gateway ??router?? IP to the Trusted zone.
Also what is listed in Program Control? If certain files are blocked or not listed
you will have connection problems.

If you're enabling one device and disabling the other device to connect, you may
have an IP conflict between the two. It's not necessary to disable either NIC as
long as they get their IP from the gateway ??router?? and the IP pool range isn't set
to low.
To minimize any conflicts while working to resolve this issue Uninstall Any/All
devices listed in Device Manager > Network Adapters.
Delete the contents of the folders:
C:\Documents and Settings\Your username folder\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Shut down and remove the wireless NIC.
Boot up and re-install Only the Integrated NIC drivers.

If all goes well, check to see that an IP was assigned by the gateway ??router??.
At a cmd prompt type the below and press Enter:

ipconfig /all **Note the space before /all

If everything looks in order type: exit and press Enter.
Try to connect to the LAN or WAN.

If all didn't go well and the problem machine was able to connect previously:

What components/protocols are listed as installed in the NIC connection properties?
Right click MyNetwork Places > click Properties.
Right click the connection that is related to the Integrated NIC > click Properties.
What's listed in the pane under the heading "This connection uses the following
items"?

If TCP/IP is listed but not working properly, your tpip.sys is most likely corrupt
caused by adware/spyware/viruses installed on the machine. It may also be that
Winsock is damaged/corrupt and/or your IPStack.

Run a full system virus scan with fully up-to-date definitions.
To make sure your system is clean of spyware/adware/hijacker parasites get the help
from those that specialize in it.

Download/run HijackThis from:
http://www.richardthelionhearted.com/~merijn/downloads.html
http://majorgeeks.com/downloads31.html

Do not remove anything with it until you get advice on what to remove, HJThis will
list many apps that are needed along with the bad ones. Removing items listed
hap-hazardly without knowing what they are can/will create a royal mess. Read the
quick start here on how to create a log file that can be copied/pasted into a forum
that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate NG here where they specialize in
spyware/hijacker removal. Please read any sticky notes for proper posting, which are
most commonly posted first at the top in each specific forum. Read any information
under each forum category name for information on what that particular one is used
for, look for the proper one that you post logs to.
http://forums.spywareinfo.com/
http://forum.aumha.org/
http://castlecops.com/forum67.html



--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Brian A.]

All the other computers are fine. This computer cannot connect to any
network. I try to connect to the next work with either the LAN
connection Broadcom 440x 10/100 integrated controller which is
connected with cat5 or the Broadcom 802.11g network adapter which is
wireless it says it is connected but when I go to status all the ip,
subnet and gateway are all blank. The nic and wireless have the
proper drivers and say they are enable and yes I mean that i enable
them when as I need them not both at the same time.
Where did my ipconfig go?
When I go to the command prompt and type ipconfig I get:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

To check and test:



Right click My Network Places on the Desktop.
Click Properties.
Right click Local Area Connection.
Click Properties.

Under "This connection uses....."
Click "Client for MS Networks".
Click Properties.
Select "Windows Locator" from the dropdown box, if disabled skip.
Click Ok.

Scroll to and select Internet Protocol (TCP/IP).
Click Properties.

Under the General tab make sure "Obtain an IP address automatically" is selected.
Click the Advanced button.

Under the DNS tab:
Selected "Append Primary and Parent DNS suffixes.
Register this connections address in DNS"

Under the WINS tab > NetBIOS:
Selected Default.
Ok out of MNP.
Reboot if required.

Test connectivity:
Open a command prompt, click Start > Run, type in: cmd and press Enter.
At the prompt type each command below and press Enter after each.
**Note: Command noted by =, Space noted by ^. Do not type the = or ^.

=ping ^ 192.168.1.1 *Routers IP, change as necessary.
If it times out then there is no communication between the router and machine.
If not then the machine communicates with the router.

=ping ^ google.com
If it times out then there is no connection to the net.
If not then net connection is established and all is well.

ping 127.0.0.1
If it fails it may be a TCP/IP stack problem.

Ping each computer from the other using the UNC:
=ping ^ computername
If it fails either way there's an IP or Name resolution problem.

If pinging times out on any address, to see if the machines IP is correct along with
other settings.
= ipconfig ^ /all
If anything isn't correct, at the prompt type and press Enter after each command:

=ipconfig ^ /release
=ipconfig ^ /flushdns
=ipconfig ^ /renew
=ipconfig ^ /registerdns
=exit
If that fails reopen the command prompt, run /release and /flushdns only and exit.

Shut down the machine(s).
Pull the power from the router.
Pull the power from the modem.
Wait approx 30 secs.
Apply power to the modem and wait for it to finish synchronizing with the cable.
Apply power to the router and wait for it to finish synchronizing with the modem.
Power up the machine(s).
The machine(s) should now be assigned a new IP from the router.
Run ipconfig or attempt net connection to test.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[frogman7]

To check and test:

Right click My Network Places on the Desktop.
Click Properties.
Right click Local Area Connection.
Click Properties.

Under "This connection uses....."
Click "Client for MS Networks".
Click Properties.
Select "Windows Locator" from the dropdown box, if disabled skip.
Click Ok.

Scroll to and select Internet Protocol (TCP/IP).
Click Properties.

Under the General tab make sure "Obtain an IP address automatically" is selected.
Click the Advanced button.

Under the DNS tab:
Selected "Append Primary and Parent DNS suffixes.
Register this connections address in DNS"

Under the WINS tab > NetBIOS:
Selected Default.
Ok out of MNP.
Reboot if required.

Test connectivity:
Open a command prompt, click Start > Run, type in: cmd and press Enter.
At the prompt type each command below and press Enter after each.
**Note: Command noted by =, Space noted by ^. Do not type the = or ^.

=ping ^ 192.168.1.1 *Routers IP, change as necessary.
If it times out then there is no communication between the router and machine.
If not then the machine communicates with the router.

=ping ^ google.com
If it times out then there is no connection to the net.
If not then net connection is established and all is well.

ping 127.0.0.1
If it fails it may be a TCP/IP stack problem.

Ping each computer from the other using the UNC:
=ping ^ computername
If it fails either way there's an IP or Name resolution problem.

If pinging times out on any address, to see if the machines IP is correct along with
other settings.
= ipconfig ^ /all
If anything isn't correct, at the prompt type and press Enter after each command:

=ipconfig ^ /release
=ipconfig ^ /flushdns
=ipconfig ^ /renew
=ipconfig ^ /registerdns
=exit
If that fails reopen the command prompt, run /release and /flushdns only and exit.

Shut down the machine(s).
Pull the power from the router.
Pull the power from the modem.
Wait approx 30 secs.
Apply power to the modem and wait for it to finish synchronizing with the cable.
Apply power to the router and wait for it to finish synchronizing with the modem.
Power up the machine(s).
The machine(s) should now be assigned a new IP from the router.
Run ipconfig or attempt net connection to test.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375- Hide quoted text -

- Show quoted text -

I have checked everything in your first post. How do I fix tpip.sys,
Winsock, or IPStack because nothing else worked.
when ever I type any ipconfig command I get this responce:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

do I need to repair my XP os or format and reinstall

 

[Brian A.]

I have checked everything in your first post. How do I fix tpip.sys,
Winsock, or IPStack because nothing else worked.
when ever I type any ipconfig command I get this responce:
Windows IP configuration
An internal error occurred: the request is not supported.
Please contact Microsoft Product support services for further help.
Additional infromation: unable to query host name.

do I need to repair my XP os or format and reinstall

Please provide in detail, ALL of the actions I have provided that you have taken and
the results of each and every action.
Please provide a link to the forum which you posted your HijackThis log to and
received the proper help in assuring your PC is clean from any compromise.
Please provide in detail Answers to each and every question I have asked.
Please provide in detail the layout of your network including ALL Devices, PC's/OS
version, Components/Protocols, etc.
Please do not post the error message again, it has become redundant and does not
include any additional information I have requested that will help in resolving the
issue.

Without the proper information being provided as requested, I can not comfortably
comment any further in the line of any resolution. Reinstalling or performing a
Repair install is a drastic last resort to be taken after all other avenues to
resolve the issue have been exhausted.
If you decide to take the Repair/Reinstall route, make sure you backup Any/All of
your important data that you can not afford to lose before doing so.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375