network cable unplugged after storm


G

Guest

We had a bad storm the other day, the power went out for a few seconds. I
have two computers, a laptop and a desktop. The laptop works ( I have
internet connection) when connected by an ethernet cable to my modem. The
desktop does not work when connected by the same cable and it did work before
the storm. The desktop says that a network cable is unplugged after I've
plugged it in. I've tried checking the device manager and the NIC is working
properly, I've rebooted too, still no internet connection. Help.
 
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S

Steve Winograd [MVP]

chris said:
We had a bad storm the other day, the power went out for a few seconds. I
have two computers, a laptop and a desktop. The laptop works ( I have
internet connection) when connected by an ethernet cable to my modem. The
desktop does not work when connected by the same cable and it did work before
the storm. The desktop says that a network cable is unplugged after I've
plugged it in. I've tried checking the device manager and the NIC is working
properly, I've rebooted too, still no internet connection. Help.

Don't take the "unplugged" message literally. It means that the
computer can't detect a network connection through the NIC. It's
possible that the power outage damaged the NIC, and Device Manager
can't detect that type of problem.

Go to Device Manager, un-install the NIC, and re-install it. If it
still doesn't work, consider replacing the NIC with a new one
(internal PCI or external USB).
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
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Steve Winograd [MVP]

chris said:
I know how to uninstall the NIC but how do I re-install it afterword?

You're welcome.

1. In Device Manager, click Action > "Scan for hardware changes".

or:

2. Restart the computer.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 

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