Netgear Connectivity Problem

[husky86]

We are running Netgear equipment in a virtually brand new condominium on a
cable modem. We are experiencing problems with connectivity.

EQUIPMENT

We have the following Netgear setup:

This is our router:
http://www.netgear.com/Products/RoutersandGateways/WiredRouters/RP614.aspx?detail=Specifications

We are plugging the router into one of these:
http://www.netgear.com/Products/Pow...rnetAdapters/XE102.aspx?detail=Specifications

We have another XE102 located elsewhere in the condo where we access the
internet.

PROBLEM

We have a brand new iMac coming directly out of the router (NOT going
through the Powerline wall units). The iMac is not experiencing any
connectivity or throughput problems. ONLY the computer connected to the
Powerline unit is experiencing connectivity problems. The problems are that
we are either told by the OS that we are not connected to the internet at all
or we have a connection that is running like molasses in January (or the
connection is on and off altogether).

We have a windows XP Pro laptop attempting to connect through the Powerline
adapter. We have also tried an Apple Powerbook laptop with no connectivity
as well.

TROUBLESHOOTING 1

We therefore decided to conduct a quick test. We went and purchased two of
the following:

http://www.netgear.com/Products/Pow...etAdapters/XEB1004.aspx?detail=Specifications

We were hoping that switching out these newer Powerline adapters would prove
beneficial.

RESULT 1

These brand new adapters still manifested the exact same problem; Powerline
connectivity and throughput issues remain the same.

TROUBLESHOOTING 2

We then thought that maybe the problem was the router. We went and
purchased the following:

http://www.netgear.com/Products/Switches/DesktopSwitches/GS605.aspx?detail=Specifications

RESULT 2

It did not solve the problem. The iMac still comes directly out of the
router and has NO connectivity or throughput problems. Unfortunately, we
still can’t get connectivity to work with the new Powerline adapters.

TROUBLESHOOTING 3

We contacted our ISP. We were hoping that they could provide some insight
as to any work-around. They simply informed us that routers and switches are
more problematic than any other aspect of home or office cable-modem usage.

BOTTOM LINE:

We were informed that we either needed to find the answer on the internet or
contact Netgear. Getting through to Netgear has proven very difficult.

Where do we begin to diagnose this problem?

 

[Andy]

power line net connectors are known for problems with connectivity .
devices aka appliances ect can cause interference and cause the slow
connections you describe .
you should get rid of the power line devices and get a good d link wireless
router.
that's what I use.
condo complexes like yours are known to have interference in the power lines
from alarm systems lights ect.

 

[Andy]

power line net connectors are known for problems with connectivity .
devices aka appliances ect can cause interference and cause the slow
connections you describe .
you should get rid of the power line devices and get a good d link wireless
router.
that's what I use.
condo complexes like yours are known to have interference in the power lines
from alarm systems lights ect.

 

[Barb Bowman]

First, did you set the security on these powerline adapters? There
is usually an application you need to install to do this.

Second, if you use surge suppressors/UPS devices/or have filtration
on the line, this is known to create connectivity problems. These
can impact connectivity even if on a different wall outlet.

Unfortunately, we
still can’t get connectivity to work with the new Powerline adapters.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

 

[Pavel A.]

First, did you set the security on these powerline adapters? There
is usually an application you need to install to do this.

Second, if you use surge suppressors/UPS devices/or have filtration
on the line, this is known to create connectivity problems. These
can impact connectivity even if on a different wall outlet.

In addition to this: some models (like my Intellon/Devolo adapters)
come with "site survey" utility that can see other compatible
adapters in range, even these with different security keys.
Check if your vendor has such utility.

In order to see each other, adapters must conect to same AC phases
(but again, some models can connect to two phase wires at once).

Good luck!
--PA

 

[Jack \(MVP-Networking\).]

Hi
Powerline networking is a tricky business.
In some locations It can work nicely, in others it would not work at all
(this is one of the reasons to why it is not a popular mean of networking)
Some of the specific reasons are listed in the posts above.
I would start with the Client module plugged in the same room to an outlet
that is on the same breaker as the source.
If it does not work under such condition, then either your specific modules
are defective, or you have a systemic problem with your electrical system
that prevent the use of Powerline Network and you need to find an other
means of communication (like long network wires, or Wireless Network).
Jack (MS, MVP-Networking)

 

[husky86]

Barb,

Each time we launch the Netgear software, we are presented with an error
message that tells us that we are not connected to the internet. Clicking on
"okay" simply closes the launching of this Netgear security software.

Anyway you know of to over come this situation?

Thanks!

 

[Barb Bowman]

Have you tried plugging in the powerline adapter in the same room as
the router/base powerline adapter? without any power strips or surge
suppressors? that is the first step to take to diagnose the problem.

Each time we launch the Netgear software, we are presented with an error
message that tells us that we are not connected to the internet. Clicking on
"okay" simply closes the launching of this Netgear security software.

Anyway you know of to over come this situation?

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com