Need Windows 2000 Help ASAP!!!!!!!!!!

[James Ledenham]

Something terrible has happened to my PC. I can no longer
use any of the desktop icons, run any of the programs from
the start menu, any of the diagnostic programs from the
start menu, or any of the backup utilities. I recently
uninstalled Norton Internet Security 2004 Professional
(because I became infected with (3) viruses since I
installed it.). Once I uninstalled it, I started getting
star-up errors and lost the functionality of nearly every
aspect of my PC.

In a futile attempt to simply overwrite the problem, I
purchased Windows XP. Unfortunately, the CD will spin up
but it will not allow me to upgrade. I even tried
browsing the CD and selecting the .exe file manually.
When I do that, with any .exe file on a CD or on my hard-
drive, I get the following message: Cannot find the
' _:\Setup.exe (or one of its components). Make sure the
past and filename are correct and that all required
libraries are available.

I have successfully reloaded Internet Explorer, so at
least I can check email and try to get assistance online.
However, everything else is dead.

Someone please help. I am Self-Employed, and the majority
of my business information is temporarily located on this
PC. I really need to alleviate this situation.

Thanks in advance,

James A. Ledenham

 

[Kerodo]

Something terrible has happened to my PC. I can no longer
use any of the desktop icons, run any of the programs from
the start menu, any of the diagnostic programs from the
start menu, or any of the backup utilities. I recently
uninstalled Norton Internet Security 2004 Professional
(because I became infected with (3) viruses since I
installed it.). Once I uninstalled it, I started getting
star-up errors and lost the functionality of nearly every
aspect of my PC.

In a futile attempt to simply overwrite the problem, I
purchased Windows XP. Unfortunately, the CD will spin up
but it will not allow me to upgrade. I even tried
browsing the CD and selecting the .exe file manually.
When I do that, with any .exe file on a CD or on my hard-
drive, I get the following message: Cannot find the
' _:\Setup.exe (or one of its components). Make sure the
past and filename are correct and that all required
libraries are available.

I have successfully reloaded Internet Explorer, so at
least I can check email and try to get assistance online.
However, everything else is dead.

Someone please help. I am Self-Employed, and the majority
of my business information is temporarily located on this
PC. I really need to alleviate this situation.

Thanks in advance,

James A. Ledenham

Admitedly, this is a pretty dumb suggestion, but you might try
re-installing Norton Internet Security to see if that fixes the problem...

 

[Pegasus \(MVP\)]

- Set your BIOS to boot from the CD drive.
- Boot your machine with your WinXP CD.
- Install WinXP over the top of Win2000.

This might be an opportunity to review your backup
situation. Important files must be backed up every week,
without fail, unless you're keen to embark on a prolonged
data recovery mission.

 

[DL]

If you have managed to go online, without any firewall installed you have
almost certainly been infected with a virus.
If you were infected whilst running Norton IS2004 then there was almost
certainly something fundamentally wrong with the setup, or dare I say you
have been incredibly stupid
As you pc is now in an apparent chaotic state I would suggest that an
upgrade of the o/s is the last thing you want to do, either cure the problem
first, or format and clean install. In any case ensure you have backups of
any data.
David