NEED VIDEO IN THREE DAYS FOR MY WEDDING!!!!! HELP!!

[Guest]

Ok. So here's the problem I'm already seeing. I have done as you said and
everything appeared to be going smooth. Well, now I checked on the encoder
and while it's still "converting", it looks like there's nothing being
"converted". The screen that I could see my video in is now black. It looks
like it's still converting and it's at 73% and climbing, with 30 more minutes
to go in attidtion to the 20 it's already spent.....but what am I going to do
with nothing converted? Is it not working???!!!

 

[Guest]

Ok, so here's a new question. Apparently, it's done now. But now it's playing
in the encoder with no sound. What do I do from here????

 

[Guest]

Ok. Well, looks like we're toast. It did the entire "conversion" and when I
just tried to play it, it stops about 10 seconds in. I am this close to
giving up.

 

[PapaJohn]

Hi.... just got up....

if you trust me to do a remote support session.... I'll set one up and take
a look at your computer with you to see what's happening, and what options
we have.... for a wedding gift I'll waive my fee.... but there's guarantee

just email (to papajohn ..... at.... chartermi...... dot.... net) your phone
number and I'll set it up... assuming you're in the US or Canada....

 

[Guest]

Hi there,
You are very gracious. I would gladly accept your invitation and let you do
a remote session. At this point, I have just saved it to my desktop, I called
the place where I am renting the projector and they have told me that I can
bring my tower to them and they will show me how to run the projector off my
tower. A BIG pain in the butt but I'll do whatever I have to to make this
happen.

I have to go get my nails done for the wedding so if we could do this later
tonight, that would be great. If we can fix it, I'd be so grateful. If we
can't, I'll just to have to go through the added aggrivation of taking the
whole tower, keypad and mouse and set it up through the projector at the
reception.

So, let me know what your schedule looks like tonight and we can see if we
can get together on this. Thank you SO much!

Charity

 

[Guest]

Oh, and also, I am in Central time zone so we need to allow for time
difference wherever you are at. Just let me know. Thanks!

 

[PapaJohn]

I'm in Eastern time (but I'll talk in your time).... and live on the later
side of the day... .up about 11 am your time and to bed about 2 am or later.
I'll be here most of the time today except for our usual 4 hrs out from 6 pm
to 10:30 pm.

 

[Guest]

Ok...so could we meet up about midnight my time? My email address is
(e-mail address removed). I just need to know what information you need from me
so that we can do the remote support. Just let me know.

Thank you SO much!!!

Charity

 

[PapaJohn]

I just setup the online session and sent you an email...

 

[Guest]

Ok. Change of plan. Something has come up. Can we do this tomorrow? Can I
just get in touch with you????

 

[Guest]

Ok. Change of plan. Had something come up last minute. Could we do this
tomorrow? Can I just get in touch with you?????

 

[PapaJohn]

Sure.... I'll email my phone number.