Need help with not being able to start certain services

[Guest]

Hello,

I've recently noticed that I'm unable to access my Windows Security Service
and the Windows Firewall ICS. I first noticed this right after an
interruption in my F-secure Anti-Virus service. Because of a date
discrepency in Windows ( after having a new motherboard installed into my
Dell Optiplex GX270), my F-secure software thought that my subscription had
expired when I corrected the date and time function, so it (F-secure) quit
running temporarily. I don't know if the two are related, but I have heard
that uninstallation of anti-virus software sometimes can have adverse effects
on a system. I've got my f-secure and time/date fuction straightened out,
but now I've got this problem with not being able to start certain services (
my Executive
Diskeeper as well, although that's been going on for a while). When I go
into "Services" and try to start the Win Seurity Center service I get, "Could
not start the Security Center service on Local Computer. Error 1068: The
dependency service group failed to start. When I go into "Properties/
Dependencies" I get, "Win 32: The dependency service does not exist or has
been marked for deletion". I get the same thing for the Windows Firewall/ICS
service. When I try to start the Diskeeper Service I just get, "Error 1062:
The service has not been started", and then the same " depency service does
not exist or is marked for deletion". I also went into "Group
Policy/Computer Config/Admin
Templates/Windows Components/Security Center" and enabled the Security Center
from there (was not configured), but this didn't fix it either. Then, I went
to the Event Viewer to see if I could find anything and it was totally blank.
I got a message saying, "unable to complete the operation on 'system'. The
interface is unknown". I got the same under "application" and "security" as
well. Isn't Event Viewer listed with the other services also? If it is I
couldn't even find it in the list of services to try and turn it on.
Looking on this newsgroup for answers, I found that some people with a
similar problem were able to fix it by entering "netsh winsock reset catalog"
in the cmd.exe. I tried this and, although the winsock catalog was
sucessfully reset, I got this warning: "Could not obtain host information
from machine. Some commands may not be available. The dependency service
does not exist or has been marked for deletion". I restarted, but,
unfortunately, this didn't solve the probem.

I would greatly appreciate any suggestions concerning this problem. You can
probably tell that I don't know much about this (services, dependencies,
etc.). What I do know I just learned recently trying to fix the problem.
I'm sorry if I'm missing something obvious.

Thanks
P.S
My OS is Windows XP Pro service pack 2

 

[Steven L Umbach]

It sounds like you have multiple issues going on that are not easy to
troubleshoot. I would suggest that you do an upgrade/repair install to try
and fix the problems. See the link below on how to do this by booting from
the install disk. You will also need to know the product key for the install
disk. Since an upgrade/repair install rolls back and resets a lot of
configuration you will need to first install your service pack [if not
included on the install disk] and then go to Windows Updates to download and
install needed security updates. An upgrade/repair install should preserve
your applications and data but it always is best practice to backup your
needed data files and you user profile folder under documents and settings
to cdrom/DVD for safekeeping. --- Steve

http://helpdesk.its.uiowa.edu/windows/instructions/repairinstall.htm

 

[Guest]

Steven,

Thanks for taking the time to reply and your suggestion. It does seem that
the more I look, the more things I find acting funny. I'll give the repair
install a try.

Thanks again,
Charles

It sounds like you have multiple issues going on that are not easy to
troubleshoot. I would suggest that you do an upgrade/repair install to try
and fix the problems. See the link below on how to do this by booting from
the install disk. You will also need to know the product key for the install
disk. Since an upgrade/repair install rolls back and resets a lot of
configuration you will need to first install your service pack [if not
included on the install disk] and then go to Windows Updates to download and
install needed security updates. An upgrade/repair install should preserve
your applications and data but it always is best practice to backup your
needed data files and you user profile folder under documents and settings
to cdrom/DVD for safekeeping. --- Steve

http://helpdesk.its.uiowa.edu/windows/instructions/repairinstall.htm

Hello,

I've recently noticed that I'm unable to access my Windows Security
Service
and the Windows Firewall ICS. I first noticed this right after an
interruption in my F-secure Anti-Virus service. Because of a date
discrepency in Windows ( after having a new motherboard installed into my
Dell Optiplex GX270), my F-secure software thought that my subscription
had
expired when I corrected the date and time function, so it (F-secure) quit
running temporarily. I don't know if the two are related, but I have
heard
that uninstallation of anti-virus software sometimes can have adverse
effects
on a system. I've got my f-secure and time/date fuction straightened out,
but now I've got this problem with not being able to start certain
services (
my Executive
Diskeeper as well, although that's been going on for a while). When I go
into "Services" and try to start the Win Seurity Center service I get,
"Could
not start the Security Center service on Local Computer. Error 1068: The
dependency service group failed to start. When I go into "Properties/
Dependencies" I get, "Win 32: The dependency service does not exist or
has
been marked for deletion". I get the same thing for the Windows
Firewall/ICS
service. When I try to start the Diskeeper Service I just get, "Error
1062:
The service has not been started", and then the same " depency service
does
not exist or is marked for deletion". I also went into "Group
Policy/Computer Config/Admin
Templates/Windows Components/Security Center" and enabled the Security
Center
from there (was not configured), but this didn't fix it either. Then, I
went
to the Event Viewer to see if I could find anything and it was totally
blank.
I got a message saying, "unable to complete the operation on 'system'.
The
interface is unknown". I got the same under "application" and "security"
as
well. Isn't Event Viewer listed with the other services also? If it is I
couldn't even find it in the list of services to try and turn it on.
Looking on this newsgroup for answers, I found that some people with a
similar problem were able to fix it by entering "netsh winsock reset
catalog"
in the cmd.exe. I tried this and, although the winsock catalog was
sucessfully reset, I got this warning: "Could not obtain host information
from machine. Some commands may not be available. The dependency service
does not exist or has been marked for deletion". I restarted, but,
unfortunately, this didn't solve the probem.

I would greatly appreciate any suggestions concerning this problem. You
can
probably tell that I don't know much about this (services, dependencies,
etc.). What I do know I just learned recently trying to fix the problem.
I'm sorry if I'm missing something obvious.

Thanks
P.S
My OS is Windows XP Pro service pack 2